FinTech

Cyprus

FX Back Office

Computer Science

Forex

Customer Service / Support

We are seeking a motivated and skilled Customer Satisfaction Specialist with a strong background in the forex market to join our team. Requirements<ul style="text-align: justify;"><li>Fluent in English</li><li>Proven experience in customer support or sales, within forex industry</li><li>Strong understanding of forex trading concepts and client challenges in related areas</li><li>Ability to work under pressure and manage urgent requests effectively</li><li>Strong problem-solving skills and the ability to think critically to assess situations and provide appropriate solutions</li><li>Able to provide step-by-step technical assistance, both written and oral</li><li>Attention to detail, perseverance, ability to work with a large volume of information</li></ul><div style="text-align: justify;">Responsibilities</div><ul style="text-align: justify;"><li>Handle inbound and outbound calls with clients to understand their issues and provide expert support</li><li>Analyze client problems effectively, provide timely solutions, and ensure high levels of customer satisfaction</li><li>Utilize persuasive communication techniques to help clients understand potential solutions, guiding them through their challenges effectively</li><li>Manage time-sensitive inquiries and requests, demonstrating the ability to prioritize effectively under pressure</li><li>Maintain a strong understanding of the forex market and typical client challenges, providing informed insights and solutions</li><li>Work closely with other departments, such as sales and technical support, to resolve client issues efficiently</li><li>Engaging with company clients through ticketing system and LiveChat</li><li>Helping clients with CRM settings</li><li>Identifying and reporting system and functional issues and redirecting them to the appropriate team members</li><li>Monitoring the process until the issue is resolved</li><li>Resolving configuration-related issues and informing clients on how they can resolve these issues themselves</li></ul><div style="text-align: justify;">Nice to have</div><ul style="text-align: justify;"><li>Experience in IT support role</li><li>Experience in providing technical support to companies in the B2B segment</li></ul><div style="text-align: justify;">Working conditions</div><ul style="text-align: justify;"><li>Official employment in accordance with the legislation of Cyprus</li><li>Annual leave of 21 working days per year</li><li>Medical insurance</li><li>Compensation for lunch expenses through Wolt and office treats</li><li>Company support for professional development opportunities through participation in conferences, seminars</li><li>Fitness corner in the office in Limassol</li><li>Gifts for birthdays and other holidays</li></ul>

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