As our Credit Control & Collections Analyst, you will play a critical role in keeping Cablenet’s financial engine running smoothly. You’ll manage a portfolio of customer accounts, protect revenue, and work closely with Finance, Billing, and Customer Care to resolve issues and drive collection performance. This is a role for someone equally comfortable with numbers and with people, analytical enough to spot trends, and confident enough to negotiate solutions.
What You’ll Do
• Own a portfolio of customer accounts, monitoring balances, chasing payment proactively, and ensuring timely resolution
• Set and adjust customer credit limits based on payment history and risk indicators
• Produce regular reports on overdue accounts, recovery rates, and trends for management review
• Identify unusual account activity and repeat late-payers early, and recommend clear courses of action
• Negotiate and set up instalment plans with customers facing financial difficulty, and track adherence
• Coordinate account suspensions and service restrictions for non-paying customers, within company policy and legal requirements
• Act as the link between customers and internal teams (Billing, Customer Care, Finance) when billing disputes arise
• Generate invoices, credit notes, and revenue postings; maintain reconciled customer and bank ledgers
• Support month-end and year-end financial close, particularly around receivables, provisioning, and write-offs
• Bring forward ideas to streamline collections tracking and processing, including smarter use of existing systems
• Use data and analytics to identify risks, trends, and opportunities within the receivables portfolio
• Build and refine automations that reduce manual effort in collections tracking and reporting
What We’re Looking For
• Degree or Diploma in Accounting, Finance, Business Administration, or a related discipline
• 2-4 years of experience in credit control, collections, or accounts receivable; exposure to financial or data analytics is a strong advantage
• Experience in a high-volume, customer-facing environment is advantageous
• Familiarity with ERP and/or billing systems and large customer datasets (e.g. SAP, Salesforce)
• Solid understanding of credit control practices, billing cycles, and payment terms
• Strong analytical and problem-solving skills, with a high level of attention to detail
• Advanced MS Excel skills; SQL or Power BI knowledge is a plus
• Excellent Greek and English, both written and spoken
• Strong communication and negotiation skills, with the ability to work independently and as part of a team
• High discretion when handling sensitive financial and customer data
What We Offer
• Competitive salary + 13th salary
• Performance-based annual bonus
• 21–25 days annual leave
• Full medical insurance coverage
• Provident Fund
• Complimentary Cablenet services
• Hybrid working arrangements
• Training, development & up to 50% university scholarship
If you’re ready to bring your analytical skills and drive to one of Cyprus’s most dynamic telecoms companies, we’d love to hear from you. Apply via Careers - Join Our Team at Cablenet. All applications are treated with complete confidentiality.
