BuySellCyprus.com is the number one real estate marketplace in Cyprus, trusted for over 25 years by property buyers, sellers, and professional real estate agents. The platform serves millions of visitors each month and supports the largest network of verified agents in the country.
We are seeking a Customer Support & Platform Operations Officer to act as a first point of contact for users of the platform and to support the daily operational flow of the marketplace.
Role Summary
This role combines customer support, platform operations, and administrative coordination. You will answer inbound calls, assist users and agents, handle technical and listing-related inquiries, and ensure that listings and subscriptions on the platform comply with our policies.
The role requires clear communication, good judgment, attention to detail, and reliability. You will work closely with the sales, technical, and operations teams.
Key Responsibilities
Customer & Agent Support
Answer incoming calls from customers and agents
Assist users with inquiries related to:
Buying or listing properties
Using the BuySellCyprus.com platform
Technical issues and general support
Support professional agents advertising on the platform
Handle complaints and reports related to listings in a calm and professional manner
Platform Operations
Audit and moderate new property listings for accuracy and compliance
Manage agent subscriptions and assist with collections and renewals
Support the sales team with administrative and follow-up tasks
Follow up with clients regarding inquiries, subscriptions, and unresolved issues
Required Qualifications
Previous experience in customer support, call handling, or administrative roles
Ability to communicate clearly and professionally in Greek and English (required)
Strong verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Attention to detail and ability to follow procedures
Comfortable working with web-based systems and CRM tools
Calm, professional, and solution-oriented attitude
Nice to Have
Experience in real estate, online marketplaces, or classified platforms
Experience with subscription management or billing support
Basic technical understanding of web platforms
Additional languages beyond Greek and English
What We Value
Clear and polite communication
Responsibility and reliability
Respect for users, agents, and data
Ability to remain calm under pressure
Teamwork and cooperation
What We Offer
Stable role in a market-leading online platform
Competitive remuneration package
Training and ongoing support
Friendly and professional working environment
Long-term employment opportunity
Πώς να υποβάλετε αίτηση
Application Process
Interested candidates are invited to submit their CV to:
