Receive, assess, and manage reported defects, maintenance requests, and operational issues across managed properties.
Conduct site inspections to identify defects, determine corrective actions, and establish repair priorities.
Monitor defects from initial reporting through to successful completion and closure.
Maintain accurate records of defects, repair progress, and completed works.
Client and Stakeholder Communication
Serve as the primary point of contact for clients, property owners, tenants, and other stakeholders regarding defects and maintenance matters.
Provide regular updates on the status of repairs and defect rectification works.
Handle client concerns professionally and ensure the prompt resolution of issues.
Build and maintain positive relationships with clients and stakeholders.
Coordination of Repairs and Maintenance
Coordinate repair and maintenance activities between subcontractors, the in-house maintenance team, suppliers, and property owners.
Schedule and supervise works to ensure that quality standards and deadlines are met.
Ensure that all contractors comply with company policies, health and safety regulations, and project specifications.
Follow up on outstanding works and ensure their timely completion.
Costing and Budget Management
Assess repair requirements and prepare cost estimates for defect rectification and maintenance works.
Obtain and evaluate quotations from subcontractors and suppliers.
Monitor repair costs and ensure that works are completed within approved budgets.
Coordinate with the Construction Department regarding defect responsibility and the allocation of costs between construction and property management budgets.
Reporting and Administration
Prepare reports on defects, maintenance activities, costs, and performance indicators.
Maintain organized documentation, including quotations, work orders, invoices, and completion certificates.
Assist in the development and improvement of defect management procedures and service standards.
Qualifications and Experience
Certificate, Diploma, or other relevant qualification as a Foreman, Construction Supervisor, Technician, or a related field.
Minimum of 3–5 years of experience in property maintenance, defects management, construction supervision, quality control, or a similar role.
Skills and Competencies
Good command of the English language, both written and verbal.
Practical site experience in finishing works, defect rectification, maintenance, and handover/after-sales activities.
Ability to prepare simple written reports, defect lists, progress updates, and photographic records.
Good knowledge of health and safety requirements on construction sites.
Ability to coordinate subcontractors and in-house maintenance teams effectively.
Ability to work under pressure and manage multiple priorities.
Strong problem-solving and decision-making skills.
Attention to detail and a commitment to quality.
Proficiency in Microsoft Office applications.
Ability to work independently while maintaining strong teamwork and collaboration.
