Περιγραφή εργασίας

The role combines order management, customer service, stock coordination, product administration, and general operational support across our online stores and physical toy shop.
Position Details
Location: Strovolos, Nicosia, Cyprus
Employment type: Full-time
Working schedule: Monday to Friday, 08:30–17:00
Work arrangement: On-site
Salary: €1,200–€1,600 gross per month, depending on experience

Key Responsibilities
 

• Manage daily e-commerce operations across multiple online stores and sales channels.
• Process and monitor customer orders, returns, cancellations, refunds, and related enquiries.
• Provide excellent customer service by phone, email, social media, and in-store.
• Respond to customer enquiries professionally and ensure issues are resolved promptly.
• Coordinate with the warehouse, physical shop, suppliers, and delivery partners to support accurate stock availability and timely order fulfilment.
• Maintain accurate order, stock, supplier, and customer records.
• Prepare operational reports relating to orders, stock, suppliers, and customer service.
• Update product information, prices, availability, and promotions when required.
• Assist with inventory management, stock transfers, stock checks, and store promotions.
• Support the daily administrative operations of both the online business and the physical toy shop.
• Communicate with suppliers regarding product availability, orders, deliveries, and outstanding items.
• Work closely with the wider team to improve processes and deliver an excellent customer experience.
• Perform other reasonable administrative and operational duties required to support the business.

Essential Requirements
 

• Excellent written and spoken Greek and English.
• Strong communication and customer-service skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Confidence using computers and learning new software and systems.
• Positive attitude, team spirit, and willingness to learn.
• Ability to work independently while collaborating effectively with the wider team.

Considered an Advantage
 

• Previous experience in customer service, administration, retail, order management, or e-commerce operations.
• Experience using ERP or inventory-management systems.
• Familiarity with Shopify, WooCommerce, online marketplaces, or similar e-commerce platforms.
• Experience coordinating with warehouses, suppliers, couriers, or fulfilment partners.
• Knowledge of additional languages.

Training will be provided where required. However, previous experience in a similar operational or customer-service role will be considered an advantage.

What We Offer
 

• A gross monthly salary of €1,200–€1,600, based on experience and suitability for the role.
• The opportunity to join a growing and dynamic company.
• A varied position combining e-commerce, retail, customer service, and administration.
• A supportive and collaborative working environment.
• Training and opportunities for professional growth and development.
• Employee discounts on company products.

How to Apply
Please send your CV to info@dmtrade.cy, using the following subject line:
COC001 – E-commerce Operations Coordinator
All applications will be treated confidentially.

Πώς να υποβάλετε αίτηση

Please send your CV to info@dmtrade.cy, using the following subject line:
COC001 – E-commerce Operations Coordinator
All applications will be treated confidentially.

Κατηγορίες εργασίας

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