Receptionist (The Icon)
Περιγραφή εργασίας
The Icon, Limassol, is a high-rise residential building located in the heart of Limassol’s Tourist Area, just 100 meters from the sea. It comprises of 1–4-bedroom residences that are either used by their owners or rented out to guests.
As a key member of The Icon Front Desk team, the Receptionist will be responsible for welcoming residents and guests, managing check-ins and check-outs, responding to inquiries, and coordinating with internal departments to ensure a seamless and high-quality experience.
Additionally, the Receptionist will provide remote support for Sunset Gardens and serve as the liaison between guests and internal teams.
Key responsibilities:
- Be part of the Front Desk team and perform on-going front desk duties.
- Greeting and Welcoming guests, providing an optimal level of service and hospitality.
- Making and confirming reservations for guests either in person, via the telephone or online.
- Processing payments and issuing invoices
- Handling check-ins, check-outs, and reservations.
- Coordinating with internal teams to resolve guest requests and concerns in a quick, efficient manner.
- Completing any tasks or reports requested by the management.
- Having a clear understanding of the Rental Scheme and which apartments are involved.
- Working close with STAYS team and more specifically with the Reservation Team and handling reservation requests, special events, etc.
Knowledge & Experience:
- High School Diploma required. Qualification in Office Administration or Hospitality – related will be considered as an advantage.
- Previous experience of 1-2 years in customer service, reception or hospitality is preferred
- Comfortable using Microsoft Office and other computer software’s.
- Excellent customer service skills, with strong verbal written communication abilities in both Greek and English.
- Additional languages will be considered as an advantage.
- Strong interpersonal and problem-solving skills.
Working Hours:
- Schedule: Monday to Sunday, with two days off per week.
- Shifts: Five shifts per week, 8am to 5pm (including a 1-hour break).
What We Offer:
- Competitive salary plus 13th salary.
- Double pay for Sunday shifts.
- Performance-based bonus.
- 21 days of paid annual leave.
- 10 days of paid sick leave per year.
- Opportunities for growth and career advancement.
- Friendly and supportive work environment.