The Rental Officer & Driver is responsible for managing the day-to-day car rental operations while also providing safe, professional, and reliable driving services to customers. The role combines customer service, vehicle rental administration, vehicle preparation, and transportation duties.
Key Responsibilities
Welcome customers, explain rental terms, and assist with vehicle selection.
Prepare rental agreements, process payments, and maintain accurate rental records.
Check customers’ driving licenses and required rental documentation.
Conduct vehicle inspections before and after rentals and record any existing or new damage.
Ensure rental vehicles are clean, fueled, roadworthy, and ready for customers.
Deliver and collect rental vehicles from customers at agreed locations.
Drive customers safely and professionally when transportation services are required.
Provide airport transfers, hotel transfers, or other customer transportation when requested.
Assist customers with basic vehicle information and respond to rental-related questions.
Report vehicle maintenance issues, accidents, damages, or other problems to management promptly.
Coordinate vehicle availability, returns, extensions, and replacements.
Maintain a professional appearance and provide excellent customer service at all times.
Follow all company policies, road-safety requirements, and applicable traffic laws.
Support general rental-office duties and other operational tasks when required.
