Tourism - Hotels

Cyprus

City of Dreams Mediterranean 

Betting & Casino Operations

POSITION SUMMARY:The Attendant, Gaming Machines conducts cash operations (including – usage of fiscal cash equipment, &nbsp;order of cash receipt and payment and processing of the cash documentation, keeping Cash journal, &nbsp;cash storage, cash audit and compliance with the cash discipline). The Attendant, Gaming Machines &nbsp;directly reports to the Supervisor, Gaming Machines and Senior Supervisor, Gaming Machines and Duty &nbsp;Manager, Gaming Machines. PRIMARY RESPONSIBILITIES:<ul><li>Accurately executes documents and forms, relating to his/her competence</li><li>Recognizes regular customers and high stakes players</li><li>Maintains friendly environment, which is pleasant for guests</li><li>Promotes the advantages of hotel and casino loyalty program</li><li>Welcomes all guests of the complex, informs them about available slot machines and game rules, &nbsp;knows the games</li><li>Explains content and advantages of loyalty program to customers</li><li>Performs payouts, removes jammed tickets, fulfills other assignments essential in slots areas</li><li>Is responsible for the creation of positive corporate culture, based on Company objectives, within &nbsp;Slots and other departments</li><li>Does one’s best to ensure that all the customers are served at the highest possible level every &nbsp;time they come to the Casino</li><li>When representing a Company, does one’s best so that all guests receive unique and positive &nbsp;impressions and memories about their visit to the Casino</li><li>Helps guests to master slot machines, available games and their rules</li><li>Assists with carrying out of Casino promotional events</li><li>Explains cashless technology (TITO) to the customers</li><li>Maintains comfortable, pleasant, and safe environment for all guests</li><li>Exchanges information with Supervisors and Managers on how to improve business activities and &nbsp;services</li><li>Creates and maintains inclusive working environment and ensures proactive teamwork with all the &nbsp;colleagues</li><li>Meets all the appearance requirements</li><li>Bears responsibility for given out cash, accurate and well-timed execution of all operations, &nbsp;including shift handover and balancing at the end of the shift</li><li>Bear responsibility for cash and cash equivalents stock, accurate and well-timed execution of all &nbsp;operations, including check of given out cash and balancing at the end of the shift</li><li>Uses operating system for execution of operations and services rendering</li><li>Accepts full financial liability for safety of entrusted monetary and material assets</li><li>Carries out financial/money transactions of customers, credit cards services</li><li>Accepts, calculates, keeps and gives out cash (in rubles and currency) and stock with due regard &nbsp;to security requirements and safe-keeping of material assets</li><li>Ensures flawless operation of cash register, on a regularly basis invite specialist to conduct &nbsp;maintenance</li><li>Monitors the actual cash against the balance in accounting program</li><li>Studies the features of counterfeit banknotes – both national and foreign banknotes – for timely &nbsp;detection and avoidance of getting into cash register</li><li>Studies the banknotes counter and validator manuals</li><li>Displays vigilance and exercise caution, timely informs the direct supervisor, Chief Accountant &nbsp;and Surveillance &amp; Security on all suspicious or alarm conditions, indicative of potential risk of &nbsp;money and other assets loss</li><li>Keeps business secrets and keeps a lid on information regarding the material assets storage &nbsp;location and method, as well as their sending and receiving procedures</li></ul> QUALIFICATIONS: Experience<ul><li>Ideally has 1-2 years’ experience in a Casino Environment but is not necessary Experience in the Hospitality Industry will be considered an advantage</li></ul>&nbsp;Education<ul><li>Secondary-level education</li></ul>&nbsp;Skills &nbsp;<ul><li>Greek and English conversational level is a must; any other language will be considered as a &nbsp;strong advantage</li><li>Excellent Customer service skills</li><li>The ability to work in a team</li><li>Computer hardware knowledge is a strong advantage</li></ul> PERPERSONAL COMPETENCIES:<ul><li>The ability to work in a 24/7 operation and stand for long period of times</li><li>Achieves agreed objectives and accepts accountability for results</li><li>Displays a high commitment to delivering results</li><li>Inspires others to achieve business objectives</li><li>Communicates effectively</li><li>Displays the highest level of integrity</li><li>Ability to maintain discretion</li><li>Self-motivated</li><li>Approachable</li></ul>&nbsp;

Attendant (Gaming Machines)

Attendant (Gaming Machines)

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