Tourism - Hotels

Cyprus

AQUA BLUE HOTEL (ALIVELA LTD)

Customer Service / Support

Job Specifications:<ul><li>Academic Qualifications: Certificate in Hotel Management, Public Relations Certificate</li><li>Computer Knowledge: Microsoft Excel and Word</li><li>Languages: At least English and mother language.&nbsp;</li></ul>&nbsp;Duties and responsibilities:<ul><li>Ensure that hotel Guest’s treatment policy is implemented.</li><li>Establish friendly relations with clients and staff of the hotel</li><li>Give special attention to each client especially to the repeated ones, the VIPs and the Travel Associates.</li><li>Provide assistance in carrying out and organising hotel functions.</li><li>Update hotel’s Information Boards</li><li>Supervise the animation activities of the hotel and the animators.</li><li>Handles Guests’ Complaints.</li><li>Organise the Dining and Entertainment Programme, the Animation and Children’s Animation Programme.</li><li>Conform to the Hotel’s and dept’s IMS procedures and safe working method statements.</li></ul>&nbsp;Core competencies:<ul><li>Ability to communicate with people</li><li>Have excellent interpersonal skills</li><li>Have a friendly and pleasant personality</li><li>Be polite</li></ul>

Guest Relations

Guest Relations

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