With over 15 years in the FX industry, TopFX Ltd is a trusted liquidity provider offering institutional-grade solutions to a global client base. Our experience, stability, and robust infrastructure make us the partner of choice for brokers, asset managers, hedge funds, and prop trading firms.
About The Role:
The Client Operations Officer is responsible for handling all types of client queries including onboard (KYC) clients, deposit and withdrawal requests of clients, and supporting clients with any queries related to their trading accounts, ensuring timely and accurate processing of all requests while maintaining compliance with regulatory requirements. This role requires a highly competent team member, eager to provide exceptional client service.
What You Will Do:
Review and process client onboarding applications, ensuring all KYC documentation and AML screening are accurately completed
Deliver outstanding support to clients through various communication channels (live chats, tickets etc.)
Work closely with internal teams and clients to clarify and fulfil documentation requirements
Monitor and process client deposits, withdrawals, internal transfers and account funding activities
Lease with PSPs and internal teams to resolve payment discrepancies and delays
Perform daily reconciliations of funding accounts across multiple providers and banks
Escalate and resolve client and PSP issues in a timely manner
Assist in optimizing payment workflows and contribute to automation initiatives
Monitor fraud indicators and report suspicious activity to the Team Leader of Client Services
Who We Are Looking For:
Minimum 2 years of experience in a Client Services role
Familiarity with PSPs, SWIFT and SEPA and alternative payment methods is considered an advantage
Capable of managing complex and high-risk client inquiries with confidence
Strong attention to details and analytical skills
Excellent communication and problem-solving skills
Confident working in shifts (morning - afternoon)
What You Will Get:
21 days of annual leave
Medical insurance from day one
6 days of paid sick leave
Birthday, new-born, and wedding allowance
Bonus scheme based on company and individual performance
Personal development training allowance
Shifts allowance
Meal allowance
Why Join Us:
This is an excellent opportunity to work in a dynamic and growing FX trading company. We offer a challenging and rewarding environment with the opportunity to work on cutting-edge integrations involving trading platforms and marketing systems on a global scale.
Πώς να υποβάλετε αίτηση
If you’re ambitious, commercially driven, and excited to grow with a company that values long-term partnerships and performance, we’d love to hear from you.
You can apply directly through our website using the link below:
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