Forex

Cyprus

Geomatrix Holdings

Customer Service / Support

ABOUT THE JOBWe are seeking a passionate&nbsp;Junior Back Office &amp; Customer Support Officer&nbsp;to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30. If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role.MAIN DUTIES &amp; RESPONSIBILITIES<ul style="text-align: justify;"><li>Sort and address pending transactions by priority to maintain timely processing</li><li>Conduct KYC checks to maintain Compliance standards</li><li>Communicate with clients via email when additional information or documentation is required to process pending transactions</li><li>Provide responsive and efficient client support through email, live chat, phone, and by addressing various client inquiries</li><li>Identify potentially unusual, suspicious, or fraudulent activities and escalate these cases to the Compliance department</li><li>Coordinate document translations into English when necessary</li><li>Perform general administrative tasks as part of daily operations</li></ul>CANDIDATE PROFILE<ul style="text-align: justify;"><li>Excellent Customer Service Skills&nbsp;</li><li>Attention to detail &amp; high level of accuracy&nbsp;</li><li>Good verbal and communication skills</li><li>Available to be working with shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30)</li><li>Available to be working on Public Holidays (on rotation)</li><li>Familiarity with the Portuguese language will be considered an advantage</li><li>Familiarity with payment methods will be considered an advantage</li><li>Familiarity with the Financial markets will be considered an advantage</li><li>Experience with KYC and AML procedures&nbsp;will be considered an advantage</li><li>Work Permit</li></ul>WHAT WE OFFER<ul style="text-align: justify;"><li>Competitive Remuneration Package</li><li>Medical Insurance</li><li>Opportunities for growth and development</li><li>Brand new office in the heart of Limassol</li><li>Professional team and friendly environment</li><li>Free daily snacks &amp; beverages on site</li></ul>HOW TO APPLYIf you’re interested in this vacancy, please apply directly to the link below:<a href="https://geomatrixholdings.bamboohr.com/careers/48">https://geomatrixholdings.bamboohr.com/careers/48</a>Please note that due to the high volume of applications received, only successful candidates will be contacted.

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