Tourism - Hotels

Cyprus

Kanika Hotels & Resorts

Hotel School Graduates

Customer Service / Support

Tourism Studies

Kanika Hotels &amp; Resorts has earned a top spot in Cyprus's hotel industry, receiving over 250 prestigious international awards in the last seven years.Looking for a creative and dynamic work environment? Join our fresh and energetic Commercial department as a Reservations Specialist in our Central Reservations Centre at the head office. The successful candidate will deliver exceptional customer service, adhering to Kanika's guidelines and the Reservations Team's Standard Operating Procedures.Ready to grow your skills and work alongside experienced professionals?&nbsp;Key Responsibilities:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Deliver exceptional customer service per Kanika Hotels &amp; Resorts guidelines and reservations SOPs</li><li style="line-height:normal;tab-stops:list 36.0pt;">Answer inquiries about facilities and services, manage reservations, and provide customer support</li><li style="line-height:normal;tab-stops:list 36.0pt;">Efficiently process direct reservations and inquiries in line with Kanika values</li><li style="line-height:normal;tab-stops:list 36.0pt;">Assist hotel guests and tour operators with destination wedding packages</li><li style="line-height:normal;tab-stops:list 36.0pt;">Manage website inquiries via CRM, ensuring effective follow-up and maximizing conversions from chats to confirmed bookings</li><li style="line-height:normal;tab-stops:list 36.0pt;">Handle VIP and CIP reservations promptly and professionally</li><li style="line-height:normal;tab-stops:list 36.0pt;">Ensure all arrival correspondence is linked to the PMS reservation system</li><li style="line-height:normal;tab-stops:list 36.0pt;">Implement proper use of reservation systems, sales scripts, pricing policies, and communication skills for high service quality and sales conversion</li><li style="line-height:normal;tab-stops:list 36.0pt;">Collaborate with the Head of Reservations to achieve targets</li><li style="line-height:normal;tab-stops:list 36.0pt;">Build strong relationships with tour operators and travel agents</li><li style="line-height:normal;tab-stops:list 36.0pt;">Maximize room revenues through up-selling techniques for rooms and hotel facilities like restaurants and spas</li></ul>Qualifications and Experience:<ul style="list-style-type:disc;"><li style="line-height:normal;tab-stops:list 36.0pt;">Previous experience in a similar role or within the tourism industry is a plus</li><li style="line-height:normal;tab-stops:list 36.0pt;">Familiarity with reservation systems like Fidelio and Opera is beneficial</li><li style="line-height:normal;tab-stops:list 36.0pt;">Fluency in English and Greek is essential; knowledge of additional languages is an advantage</li><li style="line-height:normal;tab-stops:list 36.0pt;">Ability to work both independently and as part of a team</li><li style="line-height:normal;tab-stops:list 36.0pt;">Strong written and verbal communication skills</li><li style="line-height:normal;tab-stops:list 36.0pt;">Proficient in IT and word processing, including Microsoft Office (Word, Excel, PowerPoint)</li><li style="line-height:normal;tab-stops:list 36.0pt;">Good organizational and time management abilities</li><li style="line-height:normal;tab-stops:list 36.0pt;">Capable of researching, analyzing, and presenting information clearly and concisely</li><li style="line-height:normal;tab-stops:list 36.0pt;">Excellent interpersonal skills with a proactive attitude</li><li style="line-height:normal;tab-stops:list 36.0pt;">Honesty, reliability, and attention to detail</li><li style="line-height:normal;tab-stops:list 36.0pt;">Discreet, with a strong understanding of confidentiality</li></ul>Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!&nbsp;Don’t miss your chance—apply now and submit your CV here:&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948">https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948</a>

Kanika Hotels &amp; Resorts has earned a top spot in Cyprus's hotel industry, receiving over 250 prestigious international awards in the last seven years.<div style="text-align: justify;"> </div>Looking for a creative and dynamic work environment? Join our fresh and energetic Commercial department as a Reservations Specialist in our Central Reservations Centre at the head office. The successful candidate will deliver exceptional customer service, adhering to Kanika's guidelines and the Reservations Team's Standard Operating Procedures.<div style="text-align: justify;"> </div>Ready to grow your skills and work alongside experienced professionals?Key Responsibilities:<div style="text-align: justify;"> </div><ul style="text-align: justify;"> <li>Deliver exceptional customer service per Kanika Hotels &amp; Resorts guidelines and reservations SOPs</li> <li>Answer inquiries about facilities and services, manage reservations, and provide customer support</li> <li>Efficiently process direct reservations and inquiries in line with Kanika values</li> <li>Assist hotel guests and tour operators with destination wedding packages</li> <li>Manage website inquiries via CRM, ensuring effective follow-up and maximizing conversions from chats to confirmed bookings</li> <li>Handle VIP and CIP reservations promptly and professionally</li> <li>Ensure all arrival correspondence is linked to the PMS reservation system</li> <li>Implement proper use of reservation systems, sales scripts, pricing policies, and communication skills for high service quality and sales conversion</li> <li>Collaborate with the Head of Reservations to achieve targets</li> <li>Build strong relationships with tour operators and travel agents</li> <li>Maximize room revenues through up-selling techniques for rooms and hotel facilities like restaurants and spas</li></ul>Qualifications and Experience:<div style="text-align: justify;"> </div><ul style="text-align: justify;"> <li>Previous experience in a similar role or within the tourism industry is a plus</li> <li>Familiarity with reservation systems like Fidelio and Opera is beneficial</li> <li>Fluency in English and Greek is essential; knowledge of additional languages is an advantage</li> <li>Ability to work both independently and as part of a team</li> <li>Strong written and verbal communication skills</li> <li>Proficient in IT and word processing, including Microsoft Office (Word, Excel, PowerPoint)</li> <li>Good organizational and time management abilities</li> <li>Capable of researching, analyzing, and presenting information clearly and concisely</li> <li>Excellent interpersonal skills with a proactive attitude</li> <li>Honesty, reliability, and attention to detail</li> <li>Discreet, with a strong understanding of confidentiality</li></ul>Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!Don’t miss your chance—apply now and submit your CV here:<a href="https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948">https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&amp;d=6450303080948</a>

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