Tourism - Hotels

Cyprus

TYSILIO INVESTMENTS LIMITED

Receptionists / Front Desk Officers

&nbsp;Job Title: Wellness Receptionist&nbsp;Department: WellnessReports To: Head Wellness Receptionist; in their absence, to the Assistant Wellness Manager and then to the Wellness &amp; Recreation Manager. Location: Ararat – The Signature CollectionJob Type: Full-time&nbsp;Job Profile:The Wellness Receptionist is the first point of contact for our guests and plays a vital role in creating a welcoming, relaxing, and highly professional environment.In this role, you will manage guest interactions, coordinate appointments, and support daily spa operations to ensure a seamless and exceptional wellness experience.&nbsp;Job Description:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Warmly welcome all guests upon arrival and departure with a professional and friendly approach·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle phone calls, emails, and in-person inquiries regarding Wellness &amp; Spa services, pricing, and availability·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Guide guests in selecting treatments based on their needs and preferences·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Schedule, modify, and confirm appointments using spa booking systems·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process payments, issue receipts, and maintain accurate transaction records·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with therapists and spa team members to ensure smooth daily operations·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Address guest concerns promptly and escalate when necessary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Promote spa services and retail products to enhance guest experience and revenue·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare monthly inventory reports for professional and retail products·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compile weekly and monthly KPI reports and wellness performance statistics·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with hygiene, safety, and confidentiality standards&nbsp;Person Specification:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High school diploma or equivalent·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in a front desk, receptionist, or guest service role within spa, salon, or hospitality environments·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience within a luxury hospitality or wellness setting will be considered an advantage·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in booking or scheduling systems is considered an asset·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exceptional communication, organizational, and multitasking abilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Impeccable attention to detail with a polished and professional appearance·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to remain composed, efficient, and service-oriented in a fast-paced environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fluency in English is required; additional languages are highly desirable&nbsp;Work Environment:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fast-paced, guest-focused luxury hospitality setting·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Requires standing for extended periods·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adherence to grooming and uniform standards·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexible working hours, including weekends and holidays&nbsp;Benefits:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An attractive remuneration package based on qualifications and experience·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 13th salary·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Career growth and development opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comprehensive onboarding and training programs·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opportunity to work in a high-end, 5-star hospitality environment·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Group-wide professional development opportunities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complimentary daily meals&nbsp;How to Apply:&nbsp;All applications will be treated with strict confidentiality.&nbsp;Interested candidates are invited to apply at <a href="mailto:careers@ararat.com.cy">careers@ararat.com.cy</a>&nbsp;&nbsp;Due to the high volume of applications, only shortlisted candidates will be contacted.&nbsp;Applicants must be eligible to live and work in Cyprus in accordance with work permit regulations.&nbsp;Join Us!&nbsp; Don’t wait for your next career opportunity — create it with us.&nbsp;

Wellness Receptionist

Wellness Receptionist

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