Technology

Cyprus

Easytech Solutions Ltd

Secretaries & PA

Office Administration

Back Office Support

Job PurposeSupport the Internal Operations Manager in coordinating daily tasks, managing office operations, and handling the administration of support-related processes, including monitoring and updating support tickets.&nbsp;Key Responsibilities<ul><li>Coordinate daily tasks, schedules, and follow-ups within the team.</li><li>Monitor the support ticketing system, ensuring tickets are logged correctly and assigned promptly to the appropriate technical personnel.</li><li>Track and follow up on open support tickets to ensure timely resolution.</li><li>Communicate with clients for basic ticket confirmations or updates when required.</li><li>Support the daily administrative needs of the office (e.g., supplies, courier arrangements, filing).</li><li>Maintain organized internal records for operations and support.</li><li>Provide ad hoc administrative support to other departments when needed.</li></ul>&nbsp;Required Skills &amp; Qualifications<ul><li>Good organizational and communication skills.</li><li>Basic understanding of technical support workflows or willingness to learn.</li><li>Comfortable working with software systems (support platforms, Excel, email).</li><li>Fluent in Greek and English (written and verbal).</li><li>Experience in administration or operations is preferred but not required.</li></ul>&nbsp;KPIs / Success Metrics<ul><li>Timely and accurate administration of support tickets</li><li>High coordination efficiency with technical support team</li><li>Reduction in overdue/unattended tickets due to internal follow-up</li><li>Smooth execution of daily administrative tasks</li><li>Positive feedback from the Internal Operations Manager and department heads</li></ul>&nbsp;Email: <a href="mailto:vacancies@easytech.com.cy">vacancies@easytech.com.cy</a>

Operations & Administration Assistant

Operations & Administration Assistant

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