Cyprus

JCC PAYMENT SYSTEMS LTD

Customer Service / Support

CRM / Customer Experience

Call Center Agent&nbsp;JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly, and enjoys helping customers in a busy and regulated environment.As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer‑focused attitude.&nbsp;Job Duties:<ul><li>Respond to incoming contacts in an efficient, timely and professional manner</li><li>Perform outbound calls when required.</li><li>Adhere to company’s policies and procedures when interacting with customers</li><li>Stay up to date regarding company’s products, services and policies</li><li>Identify customer needs, research issues, resolve complaints, and provide solutions</li><li>Follow-up complicated customer calls where required</li><li>Escalate priority issues to management, when the need arises</li><li>Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact</li><li>Build positive relationships with customers , ensuring that all questions and issues are handled appropriately</li></ul>&nbsp;Required skills/qualifications:<ul><li>Secondary education.&nbsp;</li><li>Experience in a call center environment will be considered an additional qualification</li><li>Excellent customer service skills to ensure that customers receive satisfactory service</li><li>Active listening, verbal and written communication skills</li><li>Strong analytical and problem-solving skills to identify issues and determine the most effective solutions</li><li>Good command of both&nbsp;Greek and English language</li><li>Ability to work under pressure in a fast-paced work environment</li><li>Ability to work with multiple technology platforms and systems</li><li>Stamina to handle high volumes of calls and consistently provide excellent service</li><li>Ability to remain calm and polite when dealing with unsatisfied customers</li><li>Ability to work on shifts, weekends and public holidays&nbsp;</li></ul>Interested candidates should send their CV to <a href="mailto:hr@jcc.com.cy">hr@jcc.com.cy</a>

Call Center Agent

Call Center Agent

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