Business Consulting 

Cyprus

KonnektTalexio Cyprus Ltd

Customer Service / Support

<ul><li>Key Responsibilities<ul><li>Assist internal and external customers with queries and concerns.</li><li>Coordinate with other departments to resolve issues efficiently</li><li>Maintain low customer request queues and manage assigned workloads.</li><li>Conduct customer research on transactions, bonuses, betting slips, and documents.</li><li>Stay up-to-date with our products and services to provide accurate support.</li><li>Escalate technical issues when required.</li><li>Participate in team meetings and support team initiatives.</li><li>Follow company procedures, including emergency protocols.&nbsp;</li></ul></li><li>Requirements<ul><li>Minimum of 1 year of work experience (customer service experience preferred).</li><li>Excellent German communication skills (written and spoken). C2 certification will be required if not spoken at a native level.</li><li>Fluency in English is also a requirement&nbsp;</li><li>Strong interpersonal skills and proficiency with internet-related software.</li><li>Flexibility to work rotating shifts, including weekends.</li><li>Currently already based in Cyprus</li></ul></li><li>Benefits<ul><li>Medical Insurance&nbsp;</li><li>Employee Assistance program&nbsp;</li><li>Hybrid working &nbsp;</li></ul></li></ul>

English and German Customer Care Agent

English and German Customer Care Agent

RELATED JOBS