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Fetch

Customer Service / Support

Branding, PR & Communication

Fetch is proud to be one of the first on-demand retail marketplaces in Cyprus. We're growing fast and we’re looking for talented individuals to grow with us. We are currently seeking a Call Centre Representative who thrives in a dynamic, fast-paced environment and is passionate about delivering outstanding customer service. As the first point of contact for our customers, you’ll play a key role in shaping their experience with Fetch answering questions, solving problems, and ensuring every interaction is a positive one.&nbsp;Key Responsibilities:<ul><li>Respond promptly and professionally to incoming calls, emails, and live chats</li><li>Handle customer inquiries and complaints with empathy, efficiency, and accuracy</li><li>Provide detailed information about our products, services, and policies</li><li>Escalate complex or unresolved issues when necessary</li><li>Consistently meet or exceed performance metrics for response time, resolution, and customer satisfaction</li></ul>Qualifications:<ul><li>Excellent verbal and written communication skills in both Greek and English</li><li>Strong problem-solving abilities and keen attention to detail</li><li>Comfortable using CRM tools and general computer applications</li><li>Flexibility to work a variety of shifts, including evenings and weekends if needed</li><li>Previous customer service experience is an advantage</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>13th salary</li><li>21 days of paid annual leave</li><li>Provident fund contribution</li><li>Access to our loyalty discount program</li><li>A friendly, collaborative, and supportive work culture</li><li>Opportunities for career growth and internal advancement</li></ul>

Call Centre Representative

Call Centre Representative

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