Computer science 

Cyprus

Ralliton

IT Support, Systems and Networks

Join RALLITON as an IT Support Engineer (Level 1 &amp; 2)&nbsp;Are you passionate about solving technical challenges and helping others thrive in their digital workspace? We are seeking driven and customer-focused IT Level 1 &amp; 2 Support Specialists to join our team at a dynamic client site. In this role, you’ll be the essential first point of contact for all technology-related concerns, playing a pivotal part in supporting day-to-day IT operations and ensuring a seamless user experience.&nbsp;IT Support Engineer&nbsp;Responsibilities:<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or email</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Determine the best solution based on the issue and details provided by customers</li><li>Walk the customer through the problem-solving process</li><li>Direct unresolved issues to the next level of support personnel</li><li>Record events and problems and their resolution in logs</li><li>Follow-up and update customer status and information</li><li>Pass on any feedback or suggestions by customers to the appropriate internal team</li></ul>IT Support Engineer Requirements:<ul><li>Proven experience as a help desk engineer/technician or other customer support role</li><li>Ability to diagnose and resolve basic technical issues</li><li>Customer-oriented and cool-tempered</li><li>Degree&nbsp;in IT, Computer Science or relevant field</li><li>Experience wit Windows Server &amp; Microsoft 365</li><li>Troubleshooting and analytical skills</li><li>Good communication and collaboration skills</li></ul>What We offer:<ul><li>Opportunity to work for a leading hybrid cloud solutions provider</li><li>Private Medical Cover, 13th salary package</li><li>Access to learning management platforms for all technologies you use</li><li>Career advisor to encourage your progression</li></ul>

We are looking for a energetic Information Technology Support Engineer&nbsp;to&nbsp;provide technical support to our clients.An excellent Information Technology Support Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.IT Support Engineer&nbsp;Responsibilities:<ul style="text-align: justify;"><li>Serve as the first point of contact for customers seeking technical assistance over the phone or email</li><li>Perform remote troubleshooting through diagnostic techniques and pertinent questions</li><li>Determine the best solution based on the issue and details provided by customers</li><li>Walk the customer through the problem-solving process</li><li>Direct unresolved issues to the next level of support personnel</li><li>Record events and problems and their resolution in logs</li><li>Follow-up and update customer status and information</li><li>Pass on any feedback or suggestions by customers to the appropriate internal team</li></ul>IT Support Engineer Requirements:<ul style="text-align: justify;"><li>Proven experience as a help desk engineer/technician or other customer support role</li><li>Ability to diagnose and resolve basic technical issues</li><li>Customer-oriented and cool-tempered</li><li>Degree&nbsp;in IT, Computer Science or relevant field</li><li>Experience wit Windows Server &amp; Microsoft 365</li><li>Troubleshooting and analytical skills</li><li>Good communication and collaboration skills</li></ul>What We offer:<ul style="text-align: justify;"><li>Opportunity to work for a leading hybrid cloud solutions provider</li><li>Private Medical Cover, 13th salary package</li><li>Access to learning management platforms for all technologies you use</li><li>Career advisor to encourage your progression</li></ul>For more information about Ralliton visit&nbsp;<a href="ralliton.com" style="font-size: 10pt;">ralliton.com</a>Interested candidates should send their CV's to&nbsp;<a href="mailto:%3Ca%20href=">careers@ralliton.com</a>

Information Technology Support Engineer

Information Technology Support Engineer

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