File Management

Cyprus

Iron Mountain Cyprus Ltd

Customer Service / Support

What You Will DoIn this role you will:<ul><li>Serve as the primary point of contact for customers via phone, email, and other communication channels, providing information about services, processing orders, and addressing enquiries and complaints.</li><li>Deliver exceptional customer service by striving for first-contact resolution and taking ownership of customer issues from initial contact through to resolution.</li><li>Investigate and resolve customer-generated issues across all products and services, applying critical thinking and problem-solving skills while escalating complex cases when necessary.</li><li>Collaborate with global support teams, where applicable, to ensure customer queries are resolved professionally and within agreed service levels.</li><li>Provide technical assistance for online self-service platforms and customer enquiries.</li><li>Utilize internal case management and tracking tools to monitor, manage, and resolve customer requests effectively.</li><li>Conduct outbound customer outreach to clarify order requirements, gather information, and support issue resolution.</li></ul>&nbsp;What You Will BringThe ideal candidate will have:<ul><li>A positive, enthusiastic, and highly motivated approach, with the ability to adapt to changing priorities and work effectively in a dynamic environment.</li><li>Excellent communication and interpersonal skills, using professional and customer-focused language in all interactions with customers and colleagues.</li><li>A collaborative mindset and proven ability to work effectively as part of a team, fostering an inclusive and respectful working environment.</li><li>Strong work ethic, sound judgment, and a pragmatic approach to problem-solving and decision-making.</li><li>A customer-centric mindset with the ability to take ownership of customer issues and drive them through to successful resolution.</li><li>A proactive approach to accountability, taking responsibility for individual performance and delivering results.</li><li>The ability to build positive relationships and create value for customers through exceptional service and continuous improvement.</li></ul>&nbsp;

Customer Care Representative

Customer Care Representative

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