Forex / Trading

Cyprus

Tickmill Europe LTD

Customer Service / Support

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!&nbsp;&nbsp;&nbsp;Tickmill is looking to hire an English Speaking Client Services Officer to join our Client Services team in Limassol office!&nbsp;About&nbsp;Tickmill.&nbsp;&nbsp;&nbsp;Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures &amp; Options).&nbsp;Founded&nbsp;in&nbsp;2014,&nbsp;the&nbsp;Tickmill&nbsp;Group&nbsp;employs&nbsp;over&nbsp;330&nbsp;professionals&nbsp;across&nbsp;offices&nbsp;in&nbsp;London,&nbsp;Cyprus,&nbsp;Poland,&nbsp;Estonia,&nbsp;Seychelles&nbsp;and&nbsp;several&nbsp;other&nbsp;locations&nbsp;worldwide.&nbsp;Our&nbsp;culture&nbsp;is&nbsp;built&nbsp;on&nbsp;trust,&nbsp;transparency,&nbsp;and&nbsp;high&nbsp;standards.&nbsp;&nbsp;We&nbsp;bring&nbsp;together&nbsp;ambitious&nbsp;professionals&nbsp;who&nbsp;are&nbsp;looking&nbsp;for&nbsp;an&nbsp;environment&nbsp;that&nbsp;supports&nbsp;them&nbsp;to&nbsp;dominate&nbsp;in&nbsp;their&nbsp;fields.&nbsp;&nbsp;Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.&nbsp;We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth.&nbsp;Join&nbsp;the&nbsp;Tigers!&nbsp;&nbsp;&nbsp;What the job looks like?The&nbsp;Client&nbsp;Services&nbsp;Officer&nbsp;will&nbsp;have&nbsp;the&nbsp;opportunity&nbsp;to:<ul><li>Handle client inquiries promptly and professionally via live chat, email, and phone in English.</li><li>Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.</li><li>Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.</li><li>Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.</li><li>Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions. &nbsp;</li></ul>What&nbsp;will&nbsp;you&nbsp;need&nbsp;to&nbsp;be&nbsp;able&nbsp;to&nbsp;do&nbsp;the&nbsp;job?<ul><li>At&nbsp;least&nbsp;1&nbsp;year&nbsp;experience&nbsp;in&nbsp;a&nbsp;Customer&nbsp;Support/Sales&nbsp;position&nbsp;in&nbsp;a&nbsp;regulated&nbsp;financial&nbsp;services&nbsp;company.</li><li>Fluent&nbsp;English&nbsp;language&nbsp;speaker. </li><li>College&nbsp;or&nbsp;university&nbsp;degree.</li><li>Detail&nbsp;orientation,&nbsp;organization&nbsp;and&nbsp;communication&nbsp;skills.</li><li>Good&nbsp;capacity&nbsp;of&nbsp;Microsoft&nbsp;Office&nbsp;applications.</li><li>Professionalism,&nbsp;work&nbsp;ethic,&nbsp;self-motivation,&nbsp;and&nbsp;team&nbsp;spirit.</li><li>Positive&nbsp;can-do&nbsp;attitude.</li><li>Flexibility&nbsp;to&nbsp;work&nbsp;on&nbsp;public&nbsp;holidays&nbsp;on&nbsp;rotation&nbsp;on&nbsp;shifts&nbsp;(Cyprus&nbsp;Time&nbsp;Zone).&nbsp;Shifts:&nbsp;Morning&nbsp;9:00&nbsp;-18:00&nbsp;/&nbsp;Evening&nbsp;14:00&nbsp;-&nbsp;22:00</li></ul>&nbsp;Will&nbsp;be&nbsp;considered&nbsp;as&nbsp;an&nbsp;advantage:<ul><li>Any&nbsp;additional&nbsp;language&nbsp;will&nbsp;be&nbsp;considered&nbsp;as&nbsp;an&nbsp;advantage.</li><li>Deep&nbsp;understanding&nbsp;and&nbsp;experience&nbsp;with&nbsp;financial&nbsp;products&nbsp;and&nbsp;ETDs&nbsp;such&nbsp;as&nbsp;Futures&nbsp;&amp;&nbsp;Options.</li></ul>&nbsp;By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;can&nbsp;expect:<ul><li>Unique Opportunity for a career in a global, fast-growing company.</li><li>Attractive remuneration package based on qualifications and experience (including 13th salary and Discretionary Bonuses to reward exceptional performance).</li><li>Opportunities to learn and grow through our&nbsp;“Employee Training &amp; Development program”.</li><li>Medical Insurance Cover, which includes Outpatient, Inpatient, and Dental Care.</li><li>Multiple events to bond with the team and the group through Quarterly/Semestrial Team Activities for all the Company.</li><li>Participation in our welfare investment and savings plan through our Provident Fund Scheme.</li><li>Birthday and Loyalty benefits.</li><li>Collaboration with SportBenefit. &nbsp;</li></ul>What&nbsp;to&nbsp;expect&nbsp;from&nbsp;our&nbsp;recruitment&nbsp;process:&nbsp;<ul><li>First&nbsp;interview&nbsp;with&nbsp;hiring&nbsp;managers&nbsp;or&nbsp;an&nbsp;HR&nbsp;call </li><li>Task&nbsp;assessment</li><li>Final&nbsp;interview&nbsp;with&nbsp;top&nbsp;management&nbsp;</li></ul>&nbsp;Make&nbsp;your&nbsp;next&nbsp;Career&nbsp;step&nbsp;and&nbsp;apply&nbsp;now <a href="https://tickmill.bamboohr.com/careers/453?source=aWQ9MTM%3D">HERE</a> !*Due&nbsp;to&nbsp;the&nbsp;great&nbsp;number&nbsp;of&nbsp;applications,&nbsp;we&nbsp;receive&nbsp;for&nbsp;each&nbsp;of&nbsp;our&nbsp;open&nbsp;vacancies,&nbsp;we&nbsp;are&nbsp;unable&nbsp;to&nbsp;respond&nbsp;on&nbsp;an&nbsp;individual&nbsp;basis

Client Services Officer

Client Services Officer

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