Financial Sector

Cyprus

Capital Com SV Investments Ltd

Customer Service / Support

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.&nbsp;Responsibilities:<ul><li>Support our clients at all levels;</li><li>Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls;</li><li>Assist clients with the KYC procedure;</li><li>Provide a tour around the trading platform;</li><li>Build client trust and satisfaction through professional support and training;</li><li>Be keenly aware of the competitive landscape and understand financial markets;</li><li>Collect clients’ feedback and analyze how clients’ experience can be improved;</li><li>Keep open communication between the departments to resolve any issues.</li></ul>&nbsp;Requirements:<ul><li>Proficiency in English - C1+ level;</li><li>Advanced interpersonal and communication skills;</li><li>Ability to listen to clients and your team’s needs and find solutions;</li><li>Ability to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote);</li><li>Excellent communication skills, both verbal and written.</li></ul>&nbsp;What you will get in return:<ul><li>Competitive Salary:&nbsp;We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.</li><li>Work-Life Harmony:&nbsp;Join a company that genuinely cares about&nbsp;you—because your life outside of work matters just as much as your time on the clock.</li><li>Annual Performance Bonus:&nbsp;Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.</li><li>Generous Time Off:&nbsp;Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.</li><li>Employee Referral Program:&nbsp;Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.</li><li>Comprehensive Health &amp; Pension Benefits:&nbsp;From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and&nbsp;perks!</li><li>Workation Wonderland:&nbsp;Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!</li><li>Volunteer Days:&nbsp;Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.</li></ul>&nbsp;Be a key player at the forefront of the digital assets movement, propelling your career to new heights!&nbsp;Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.&nbsp;Work alongside one of the most brilliant teams in the industry.&nbsp;If you believe this role suits you, feel free to apply <a target="_blank" rel="noopener noreferrer" href="https://capitalcom.teamtailor.com/jobs/5812003-client-service-specialist?promotion=1447251-trackable-share-link-ergodotisi">here.</a>

RELATED JOBS