FinTech

Cyprus

Eyecost Services Limited

Customer Service / Support

Forex

Call Center Operators

EYECOST SERVICES LTD is a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.&nbsp;Our top-notch team of professionals is rapidly growing, and we are currently looking for a Call Monitoring Officer to join us.&nbsp;&nbsp;Responsibilities:<ul><li>Listen to recorded calls to assess agent performance in terms of communication, problem resolution, customer service, and adherence to company policies.</li><li>Ensure compliance with regulatory requirements, internal policies, and customer service protocols.</li><li>Prepare detailed reports on call quality and performance, highlighting strengths and areas for improvement.</li><li>Perform regular audits of calls to ensure continued compliance with company standards.</li><li>Assist in developing call scripts, guidelines, and best practices based on monitoring results</li><li>Identify and flag high-risk calls or situations, proactively alerting management to potential issues that may require immediate attention or intervention.</li><li>Any other rule relating to the above</li></ul>&nbsp;Qualifications:<ul><li>Bachelor’s degree in business administration, communications, or a related field</li><li>2 years of experience in a call center environment, preferably in a quality assurance or monitoring role.</li><li>Excellent communication skills, both written and verbal in English (other languages will be advantageous).</li><li>High attention to detail and ability to evaluate multiple criteria simultaneously, with strong analytical and observational skills.</li><li>Proficiency with call monitoring tools and customer relationship management (CRM) software.</li><li>Ability to provide constructive feedback and motivate employees to improve performance.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently as well as part of a team.</li><li>Ability to work with confidential information and maintain high levels of integrity and professionalism.</li><li>Flexibility to adapt to changing business needs and priorities.</li><li>Strong understanding of customer service principles and practices.</li></ul>&nbsp;Benefits:<ul><li>Attractive remuneration package according to qualifications and experience.</li><li>Private Medical Insurance after completion of the first 3 months of employment.</li><li>Discretionary performance bonus and annual salary review.</li><li>Employee Referral Bonus.</li><li>21 days of Annual Leave.</li><li>5 days of Paid Sick Leave.</li><li>Corporate discounts.</li><li>Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.</li><li>Amazing Opportunities for career advancement vertically and horizontally.</li><li>Magnificent Corporate Events and Team building activities.</li></ul>&nbsp;And many more….&nbsp;If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at <a href="mailto:hr@eyecostservices.com">hr@eyecostservices.com</a> after mentioning in the subject line that you’re applying for the Call Monitoring Officer position.&nbsp;Eyecost Services Ltd is an Equal Opportunity Employer and all applications will be treated with strict confidentiality.

EYECOST SERVICES LTD is a specialized company for outsourced omnichannel customer support, experience, and complaint handling. Our aim is to optimize your clients' experience, established upon the reliability and security of your services.<div style="text-align: justify;"> </div>Our top-notch team of professionals is rapidly growing, and we are currently looking for a Call Monitoring Officer to join us.<div style="text-align: justify;"> </div>Responsibilities: <div style="text-align: justify;"> </div><ul style="text-align: justify;"><li>Listen to recorded calls to assess agent performance in terms of communication, problem resolution, customer service, and adherence to company policies.</li><li>Ensure compliance with regulatory requirements, internal policies, and customer service protocols.</li><li>Prepare detailed reports on call quality and performance, highlighting strengths and areas for improvement.</li><li>Perform regular audits of calls to ensure continued compliance with company standards.</li><li>Assist in developing call scripts, guidelines, and best practices based on monitoring results</li><li>Identify and flag high-risk calls or situations, proactively alerting management to potential issues that may require immediate attention or intervention.</li><li>Any other rule relating to the above</li></ul><div style="text-align: justify;"> </div>Qualifications:<div style="text-align: justify;"> </div><ul style="text-align: justify;"><li>Bachelor’s degree in business administration, communications, or a related field </li><li>2 years of experience in a call center environment, preferably in a quality assurance or monitoring role.</li><li>Excellent communication skills, both written and verbal in English (other languages will be advantageous).</li><li>High attention to detail and ability to evaluate multiple criteria simultaneously, with strong analytical and observational skills.</li><li>Proficiency with call monitoring tools and customer relationship management (CRM) software.</li><li>Ability to provide constructive feedback and motivate employees to improve performance.</li><li>Strong problem-solving and decision-making skills.</li><li>Ability to work independently as well as part of a team.</li><li>Ability to work with confidential information and maintain high levels of integrity and professionalism.</li><li>Flexibility to adapt to changing business needs and priorities.</li><li>Strong understanding of customer service principles and practices.</li></ul><div style="text-align: justify;"> </div>Benefits: <div style="text-align: justify;"> </div><ul style="text-align: justify;"><li>Attractive remuneration package according to qualifications and experience.</li><li>Private Medical Insurance after completion of the first 3 months of employment.</li><li>Discretionary performance bonus and annual salary review.</li><li>Employee Referral Bonus.</li><li>21 days of Annual Leave.</li><li>5 days of Paid Sick Leave.</li><li>Corporate discounts.</li><li>Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.</li><li>Amazing Opportunities for career advancement vertically and horizontally.</li><li>Magnificent Corporate Events and Team building activities.</li></ul><div style="text-align: justify;"> </div>And many more….<div style="text-align: justify;"> </div>If you want to thrive in your career and join our amazing team of professionals, then look no further, and apply now at <a href="mailto:hr@eyecostservices.com">hr@eyecostservices.com</a> after mentioning in the subject line that you’re applying for the Call Monitoring Officer position. <div style="text-align: justify;"> </div>Eyecost Services Ltd is an Equal Opportunity Employer and all applications will be treated with strict confidentiality.

RELATED JOBS