Computer science 

Cyprus

ACE Networks

Customer Service / Support

SummaryACE Networks, a full-service Information Solution provider, is looking for Customer Support Technicians (IT)&nbsp;to join the Limassol team.&nbsp;&nbsp;Responsibilities:<ul><li>Receive support requests via phone and record them to the ticketing system</li><li>Resolve support requests remotely or on-site in a timely manner with the assistance of the rest of the technical team, if required</li><li>Escalate issues, if unable to resolve issue quickly.</li><li>Install and configure hardware operating systems and applications.</li></ul>&nbsp;Qualifications &amp; Experience:<ul><li>Very good knowledge of Microsoft Windows Operating Systems&nbsp;</li><li>Very good knowledge of computer hardware&nbsp;</li><li>Fluency in English&nbsp;</li><li>Degree or Diploma in Information Technology or any relevant field will be considered an advantage</li></ul>&nbsp;Soft Skills:<ul><li>Polite</li><li>Good Communication Skills</li><li>Team Player</li><li>Eager to learn</li><li>Ability to work shifts, 06:00-14:00, 14:00-22:00, and 22:00-06:00, including weekends and public holidays.</li></ul>&nbsp;Work Experience<ul><li>No prior work experience required for this position&nbsp;</li></ul>&nbsp;Remuneration Package:&nbsp;<ul><li>Monthly Salary</li><li>Night Shift Fee</li><li>Provident Fund&nbsp;</li><li>Annual Leave: 21</li><li>Free meals and beverages at the in-house restaurant</li><li>An array of paid trainings will be offered&nbsp;</li><li>Excellent opportunities for career development and advancement</li></ul>&nbsp;All CVs will be handled with the utmost confidentiality.&nbsp;To apply for this vacancy, please send your CV,&nbsp;<a href="mailto:vacancies@acenetworks.eu">vacancies@acenetworks.eu</a>&nbsp;quoting the position title.&nbsp;&nbsp;Please note that due to the high volumes of applications received only shortlisted applicants will be responded to&nbsp;&nbsp;&nbsp;

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