Computer science 

Cyprus

Amdocs Ltd

Customer Service / Support

Media - Journalists

In one sentenceYour main responsibility is to manage and coordinate the processing of film, TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery.&nbsp;&nbsp;What will your job look like?<ul><li>Prepare content, metadata, image and related asset files, and complete final publish via Vubiquity’s CMS, in line with deadlines and SLAs laid down by customer platforms.&nbsp;</li><li>Monitor content processing through Vubiquity’s workflow tools, and update work orders in a timely manner.&nbsp;</li><li>Register, check and upload promos, images and metadata in publishing CMS for all titles and update as needed.&nbsp;</li><li>Liaise with internal Programming, Traffic, Media Operations and Editorial teams on scheduling, trafficking and processing of media and metadata files.&nbsp;</li><li>Monitor asset progress through various stages, ensuring all stages are completed on time.&nbsp;</li><li>Carry out QA checks on the affiliate’s platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders.&nbsp;</li><li>Remedy faults/issues where appropriate, including reacting to incidents when and as they occur through to resolution.&nbsp;</li><li>Communicate with affiliate’s operations department on delivery queries in a professional manner.&nbsp;</li><li>Carry out ad hoc tasks when requested by the Client Services Team Lead or Client Services Manager.&nbsp;</li></ul>&nbsp;All you need is...<ul><li>Bachelor’s degree or equivalent work experience.&nbsp;</li><li>2 years of related experience in Client Relationship Management/Customer Support.&nbsp;</li><li>Strong problem-solving and interpersonal skills to effectively work and communicate with internal teams and external customers.&nbsp;</li><li>Excellent written/verbal communication skills in English, both internally and externally with customers.&nbsp;&nbsp;</li><li>Proficient with Microsoft Office applications, particularly Excel.&nbsp;</li><li>Quick learner and meticulous attention to detail; critical thinking, analytical and problem-solving skills.&nbsp;</li><li>The ability to react quickly and constructively, to troubleshoot problems.&nbsp;</li><li>Effective time management and multi-tasking skills; Experience of working to deadlines, often with a tight turnaround period.&nbsp;</li><li>Ability to work independently and as part of the team.&nbsp;</li><li>Flexibility to work extended hours and/or weekends as needed.&nbsp;</li></ul>Nice to have:&nbsp;<ul><li>Some understanding of digital media technologies (preferably VOD).&nbsp;</li><li>Experience related to Digital Media Servicing a plus.&nbsp;</li><li>Cable Labs and Direct-To-Consumer and/or OTT VOD knowledge is a plus.&nbsp;</li><li>Knowledge of Atlassian Confluence, JIRA or other ticketing system a plus.&nbsp;</li></ul>&nbsp;Why you will love this job:<ul><li>You will get to show off your fine-tuned skills for resolving issues and helping the end-user.&nbsp;</li><li>You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.&nbsp;</li></ul>If you are interested, please apply <a target="_blank" rel="noopener noreferrer" href="https://jobs.amdocs.com/careers?query=Media%20Operations&amp;location=Limassol%2C%20Limassol%20District%2C%20CY&amp;pid=563431003035435&amp;domain=amdocs.com&amp;sort_by=relevance&amp;triggerGoButton=false&amp;triggerGoButton=true">here</a>.&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://www.amdocs.com/sites/default/files/Amdocs-Nondiscrimination-Statement.pdf">Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce</a>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

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