Tourism - Hotels

Cyprus

Louis Hotels Plc Co Ltd

HORECA employees

Marketing / Public Relations

VACANCY&nbsp;Louis Hotels, a chain of 26 hotels &amp; resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional to join our team at The Royal Apollonia as the Guest Relations Officer and contribute towards our commitment to excellence in hospitality.&nbsp;Main Responsibilities:<ul><li>Ensure that all guests have a positive experience while staying at the hotel.</li><li>Address guest inquiries, complaints, and feedback promptly and professionally.</li><li>Monitor guest feedback through various channels and implement strategies to improve service.</li><li>Provide support to the front desk team.</li><li>Collaborate with other departments to ensure a smooth guest experience (e.g., housekeeping, food and beverage).</li><li>Organize and manage special requests and VIP services.</li><li>Maintain an up-to-date knowledge of hotel services, facilities, and local attractions.</li><li>Analyze guest feedback and data to identify trends and areas for improvement.</li><li>Maintain a positive relationship with guests.</li></ul>&nbsp;Job Requirements:<ul><li>A minimum of 2 years’ experience as a Guest Relations Officer or a similar role in a 4* or 5* hotel.&nbsp; </li><li>Diploma in Hospitality/Tourism/Hotel Management, or its equivalent professional certification.</li><li>Excellent knowledge of Greek and English language (both verbal and written). Good knowledge of any other language will be considered an advantage.</li><li>Exceptional communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Proficient in Microsoft Office Suite.</li><li>Ability to work flexible hours, including evenings and weekends.</li><li>EU citizen or eligibility to work within the EU.</li></ul>&nbsp;Applications:Interested applicants are requested to submit their CV to the e-mail address: <a href="mailto:vacancies@louishotels.com">vacancies@louishotels.com</a>&nbsp; &nbsp;mentioning the title of desired position and city, no later than October 3rd, 2025.&nbsp;*** All applications will be treated in strict confidence***&nbsp;

Guest Relations Officer

Guest Relations Officer

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