Automotive Industry

Cyprus

Unicars

Customer Service / Support

Job Summary:We are seeking a dedicated and customer-oriented Service Customer Advisor to join our team. The successful candidate will play a key role in ensuring an excellent after-sales experience for our customers, maintaining strong relationships, and providing reliable solutions in collaboration with the workshop team.&nbsp;Key Responsibilities:<ul><li>Ensuring the well-being of existing customers regarding their experience with Unicars, and guaranteeing the highest possible level of after-sales service.</li><li>Ensuring the implementation and maintenance of the service process at consistently high standards.</li><li>Maintaining close and quality professional relationships with existing customers and maximizing their satisfaction with the entire after-sales service experience, as required by the brand(s) represented.</li><li>Collaborating and coordinating effectively with the workshop, team leaders, and supervisor to provide immediate and reliable solutions to the company’s customers.</li><li>Receiving customers’ vehicles for maintenance and repair, and delivering them on the agreed time and according to specifications.</li><li>Receiving, handling immediately, and ensuring the resolution of customer complaints.</li><li>Implementing the company’s Quality Policy in the area of responsibility.</li></ul>What You’ll Bring to the Team:&nbsp;We’re seeking someone who combines talent with drive, personality, and purpose. Here’s what will help you succeed with us:<ul><li>At least 3 years of experience in any role related to customer service. Experience in the automotive sector will be considered as an advantage.</li><li>Academic background in fields related to Automotive or Mechanical Engineering will be considered&nbsp;as an advantage.</li><li>Excellent command of both Greek and English (written and spoken).</li><li>Strong computer skills and proficiency in basic IT software (MS Office).</li><li>Excellent organizational skills and time management.</li><li>Strong interpersonal and communication skills.</li><li>Passion for service excellence.</li></ul>Why We’re a Great Place to Work:<ul><li>Competitive salary package, including 13th salary</li><li>Annual leave entitlement that increases with years of service</li><li>Annual Performance Bonus opportunities</li><li>Friday afternoons off</li><li>Ongoing professional development and training opportunities</li><li>Group healthcare plan</li><li>Provident Fund to support your future</li><li>A supportive, people-centered culture that celebrates innovation and teamwork.</li></ul>At Unicars, we are passionate about creating a workplace where people feel supported, valued, and inspired to grow. If you’re ready to take the next step in your career, we’d love to hear from you. Please submit your CV <a target="_blank" rel="noopener noreferrer" href="https://onlinerecruitment.exelsyslive.com/?c=1f8a881c-9d3a-4bce-9b12-b9f466795d90&amp;v=2024/041">here</a> until 18/10/2025.&nbsp;

Service Customer Advisor

Service Customer Advisor

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