Automotive Industry

Cyprus

Unicars

Customer Service / Support

Customer Advisor&nbsp;At Unicars, your career is an opportunity driven by decades of automotive excellence in Cyprus. We’re proud to be recognized as a Great Place to Work® for five consecutive years by our team of 200+ dedicated people across Cyprus. Guided by our values of integrity, teamwork, development, and responsibility, we’ve built an environment where you can innovate, collaborate, and grow.&nbsp;&nbsp;Here, you’re not just joining a company—you’re joining a culture that empowers you to shape your future and the future of mobility.&nbsp; &nbsp;&nbsp;Job Summary:We are seeking a dedicated and customer-oriented advisor to join our team. The successful candidate will play a key role in ensuring excellent after-sales experience for our customers, maintaining strong relationships, and providing reliable solutions in collaboration with the workshop team.&nbsp;Key Responsibilities:<ul><li>Ensuring the well-being of existing customers regarding their experience with Unicars, and guaranteeing the highest possible level of after-sales service.</li><li>Ensuring the implementation and maintenance of the service process at consistently high standards.</li><li>Maintaining close and quality professional relationships with existing customers and maximizing their satisfaction with the entire after-sales service experience, as required by the brand(s) represented.</li><li>Collaborating and coordinating effectively with the workshop, team leaders, and supervisor to provide immediate and reliable solutions to the company’s customers.</li><li>Receiving customers’ vehicles for maintenance and repair, and delivering them on the agreed time and according to specifications.</li><li>Receiving, handling immediately, and ensuring the resolution of customer complaints.</li><li>Implementing the company’s Quality Policy in the area of responsibility.</li></ul>What Makes You a Great Fit:We’re seeking someone who combines expertise with drive, personality, and purpose.&nbsp;<ul><li>At least 3 years of experience in any role related to customer service.</li><li>Academic background in fields related to Automotive or Mechanical Engineering will be considered as an advantage.</li><li>Excellent command of both Greek and English (written and spoken).</li><li>Strong computer skills and proficiency in basic IT software (MS Office).</li><li>Excellent organizational skills and time management.</li><li>Strong interpersonal and communication skills.</li><li>Passion for customer service excellence.</li></ul>Why We’re a Great Place to Work:<ul><li>Competitive salary package, including 13th salary.</li><li>Annual leave entitlement that increases with years of service.</li><li>Annual Performance Bonus opportunities.</li><li>Friday afternoons off.</li><li>Ongoing professional development and training opportunities.</li><li>Group healthcare plan.</li><li>Provident Fund to support your future.</li><li>Because family matters – paid maternity/paternity leave support.</li><li>A supportive, people-centered culture that celebrates innovation and teamwork.</li></ul>At Unicars, we are passionate about creating a workplace where people feel supported, valued, and inspired to grow. If you’re ready to take the next step in your career, we’d love to hear from you. Please submit your CV <a target="_blank" rel="noopener noreferrer" href="https://onlinerecruitment.exelsyslive.com/?c=1f8a881c-9d3a-4bce-9b12-b9f466795d90&amp;v=2024/041">here </a>until 05/11/2025.

Customer Advisor

Customer Advisor

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