Tourism - Hotels

Cyprus

Phaedrus Living

Supervisors

Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee daily operations and quality assurance across all Phaedrus Living properties in Cyprus, ensuring consistent service and operational excellence across all cities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct all aspects of property readiness — including cleaning, maintenance scheduling, and pre-arrival inspections — to ensure seamless guest experiences.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish and enforce detailed cleaning and quality assurance protocols across all properties.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct regular quality audits using digital checklists, photo verification, and reporting tools to monitor compliance and performance trends.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage the cleaning services division, optimizing labuor allocation, turnaround efficiency, and real-time communication through task management platforms.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Utilize property management systems (PMS), scheduling software, and data dashboards to monitor occupancy, work orders, and service response times.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement technology-driven process improvements, including automation of inspection reports, vendor tracking, and issue resolution workflows.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collaborate with maintenance and operations teams to proactively address recurring issues using data insights.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze performance metrics to drive continuous improvement, reduce operational costs, and increase guest satisfaction scores.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Partner with leadership to align operational strategy with growth objectives and maintain brand consistency across all markets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform other relevant assignments as requested.&nbsp;Requirements:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven experience in hospitality operations, housekeeping supervision, or quality assurance (short-term rentals or hotels preferred).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent command of Greek and English, both verbal and written.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in using property management systems (PMS), scheduling software,&nbsp; and digital reporting tools.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational and leadership skills with attention to detail.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication, problem-solving, and time management skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commitment to maintaining high operational and service standards.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; EU driving license required.&nbsp;We offer a competitive salary and benefits package, a dynamic work environment, and opportunities for growth and advancement. &nbsp;If you are interested in the position, please submit your CV at <a href="mailto:careers@phaedrusliving.com">careers@phaedrusliving.com</a> and mention in the subject the reference PAMSOQAE25. &nbsp;Each application will be treated in the strictest confidence. Please note that only shortlisted applicants will be contacted.

Senior Operations & Quality Assurance Executive

Senior Operations & Quality Assurance Executive

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