Περιγραφή εργασίας

Dickran Ouzounian & Co. Ltd., is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.

We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.

We are seeking a motivated and customer – focused Appointment Coordinator to join our Aftersales team in Limassol. In this role, you will be responsible for managing customer service bookings, ensuring efficient scheduling process and delivering an exceptional customer experience.

Your main duties will be: 

• Handle incoming calls, emails and online booking requests for service appointments.
• Schedule and coordinate workshop bookings efficiently to optimize capacity. 
• Confirm appointments with customers and provide service – related information. 
• Maintain accurate customer records in the system. 
• Laise with Service Advisors and Technicians to ensure smooth workflow. 
• Follow up with customers regarding appointments, rescheduling or additional services. 
• Be courteous and welcoming to all customers while paying attention to details. 

Skills and Qualifications:

• Previous experience in a customer service or call centre role (automotive experience will be considered an advantage). 
• Fluent in Greek and English. Knowledge of other languages will be considered as an advantage.
• Computer skills are essential for the position and familiarity with basic software applications.
• Excellent interpersonal and communication skills. 
• Professional appearance and pleasant personality. 
• Strong customer focus with a positive attitude. 
• Ability to work effectively in a team and independently.

What we offer:

• Competitive remuneration package according to experience. 
•  13th salary and part of 14th salary
• 21 days of paid holiday.
• Generous provident fund.
• Continuous training to enhance development within the organization.

Πώς να υποβάλετε αίτηση

We are committed to providing equal employment opportunities to all and our decisions are based on character, qualifications and experience. Due to the high volume of CVs only successful applicants will be contacted. Your personal data and any information shared, will be used for recruitment purposes only.

You can forward your CV at recruitment@toyota-cyprus.com until the 02/07/2026, quoting the title “Appointment Coordinator - Limassol”.

www.toyota.com.cy

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