Back - Office Officer
Company Overview:
Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA) and the United Arab Emirates (CMA). We were founded in Melbourne, Australia and have offices worldwide.
Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem.
Serving over seven million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms.
Our Cyprus office, Mitrade EU, is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with Mitrade Group.
This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.
Role Summary:
The Back-Office Officer will manage daily monetary operations, including processing client transactions, conducting risk assessments, and ensuring compliance with KYC and AML procedures.
The role involves verifying client details, liaising with financial institutions, and preparing reconciliation reports. You will collaborate closely with compliance and audit teams while supporting smooth global operations.
If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️
What Would Be Your Responsibilities:
· Perform daily monetary routines including processing clients’ deposits and withdrawal requests and regularly reconcile and update records accordingly.
· Verifying client’s card and bank account details and transaction records for AML purposes.
· Conduct risk assessment of client monetary transactions to identify potential fraud and other related issues and take necessary actions.
· Taking initiative to identify, analyse and resolve questions regarding clients’ accounts.
· Assist in maintaining smooth global operations of the team and actively participate in cross department collaboration.
· Liaise with external money processors and banks to handle transaction issues and disputes.
· Effective implement of Know your Client (KYC) procedure to all potential and existing Clients.
· Work closely with compliance and internal audit departments, and prepare various regulatory reports related to back-office.
· Preparation of daily reconciliation reports.
What We Require from You:
· Degree or related qualification in Accounting/Finance.
· At least 1 year experience in financial services industry.
· Proficiency in MS Office and well versed in Excel and Word.
· Experience in verifying documents and processing payments.
· Excellent communication skills both verbal and written.
· Willingness to commit to long-term career growth and professional developments.
· Critical thinking and problem-solving skills.
· Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform.
· Strong sense of integrity.
· Open-minded and collaborative.
· Meticulous attention to detail.
· Excellent verbal and written communication skills in English. Any additional language will be considered an advantage.
Working Hours:
· Working Hours Monday to Friday 9am to 6pm
· Flexible to work on weekends/Cyprus Public holidays on rotation.
What You Can Look Forward To:
· Be part of a dynamic and multi-cultural team
· Career growth opportunities with global offices
· Competitive salary
· Performance-based bonus
· Private medical insurance
· Education subsidy & full-paid Study Leave
· 21 days of annual leave increasing every year
· Fitness membership allowance
· Birthday Leave
· Sick Leaves
· Work From Home Policy
· Weekly lunch
Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.
If you want to be part of our dynamic and multi-cultural team, please send us your CV at hr-eu@mitrade.com
