Domino’s Pizza Cyprus is a growing vibrant company, part of the dynamic Domino's worldwide pizza chain. We are looking for a Call Center Agent to join our team.
Candidates must have relevant experience and be able to speak Greek and English.
Key Duties & Responsibilities
Assist customers via telephone or other support channels, respond professionally to customer orders or inquiries and act as an ambassador for the Domino’s brand
Update customer related information on the Call Center software platforms
Resolve product or service complaints at first contract, if possible, by clarifying customer complaints, determining the cause of the complaint, selecting and explaining the best solution, expediting correction or adjustments, following up to ensure resolution and communicating any complaints or issues via the allocated procedures and channels
Call customers to gather feedback on their experience and communicate this feedback through the allocated procedures and channels
Main Requirements
Native Greek speaker
Fluency in English
Previous experience in a Customer Service role is considered a significant advantage
Ability to stay calm under pressure
Excellent customer communication skills
Ability to work effectively in a team
Excellent problem-solving capabilities
Punctual, hardworking and reliable
Show adaptability, resilience, efficiency, energy and initiative
