Περιγραφή εργασίας

Cronje & Yiannas Actuaries and Consultants Ltd, on behalf of its client, a leading provider of roadside assistance and accident care services in Cyprus, is seeking to recruit empathetic Call Center Agents to join its expanding team in Nicosia.
 

The successful candidates will be the primary point of contact for customers who need Road Assistance and Accident Care services through a 24/7 Call Center. This role involves providing immediate, empathetic, and effective support while maintaining high standards of quality, accuracy, and professionalism.

Key Responsibilities

• Handling incoming calls professionally, actively listening to customers to assess their needs, gathering essential incident information, and providing timely assistance
• Offering clear guidance, reassurance, and support to clients during stressful or urgent situations
• Accurately recording and maintaining call details, incident reports, and relevant information in the company’s database
• Collaborating closely with internal teams, particularly Dispatchers, to coordinate responses, ensure smooth communication, and facilitate the prompt resolution of incidents
   

 Requirements

• Previous experience in customer service, call center, or frontline communication roles will be considered an advantage
• Excellent interpersonal and verbal communication skills  
• Strong organisational skills with close attention to detail
• Ability to handle stressful situations calmly and professionally
• Computer literacy; knowledge of databases/CRM systems is a plus
• Excellent oral and written communication skills in both English and Greek

Remuneration & Benefits

A competitive remuneration package will be offered to the successful candidates, including:

• Annual gross salary in the range of €16,000 – €18,000, based on qualifications and experience
• Hybrid working, with fully remote night and weekend shifts
• The role follows a 5-day working week on a rotating schedule that covers all seven days, including weekends. Monthly schedules are published at least one week in advance. Mutual shift swaps are fully supported. Shifts are:

§  Morning shift: 07:00–15:00 (in the office Monday to Friday, remote at weekends)

§  Afternoon shift: 15:00–23:00 (in the office or remote)

§  Night shift: 23:00–07:00 (fully remote)

• 20 days of annual leave and 5 days of paid sick leave
• Opportunities for professional development, career progression, and continuous learning
• A supportive, professional, and collaborative working environment

Πώς να υποβάλετε αίτηση

All applications will be treated with the strictest confidentiality. Interested candidates are invited to apply through www.cyrecruitment.com by selecting the “Call Center Agents” vacancy, no later than Friday, 27th of November 2026. 

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Cronje & Yiannas Actuaries and Consultants Ltd