Περιγραφή εργασίας

ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.

On behalf of our client, a reputable international Healthcare organization operating within a highly specialized and regulated environment, we are seeking an experienced and commercially driven Commercial & Operations Director to lead its Cyprus operations.

This is a senior leadership role with full responsibility for the organization's commercial performance, operational excellence, financial results, and long-term growth strategy.

 Commercial & Operations Director– Healthcare Services - ​Ref. (6246/COD/ESS/CY)

Location: Nicosia, Cyprus

The Role:

Reporting directly to international leadership, the successful candidate will play a key role in shaping the future direction of the business while ensuring the highest standards of patient experience, compliance, and service delivery.
The position requires a leader who can successfully balance strategic thinking with hands-on execution, combining strong commercial acumen with operational discipline in a fast-paced healthcare environment.

The Commercial & Operations Director will be responsible for:

• Driving commercial performance and sustainable business growth.

• Leading day-to-day operations and ensuring organizational effectiveness.

• Building, developing, and motivating a high-performing team.

• Ensuring compliance with applicable regulatory, ethical, and quality standards.

• Aligning commercial objectives with operational excellence and patient-centred service delivery.

Key Responsibilities:

Leadership & Business Management

• Provide overall leadership and direction for the organization.

• Lead, develop, and motivate a multidisciplinary team.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Act as the primary local representative of the business with key stakeholders and partners.

• Translate strategic objectives into effective local execution.

Commercial Growth & Business Development

• Develop and implement commercial strategies to drive sustainable growth.

• Expand local and international referral networks and strategic partnerships.

• Identify and pursue new business opportunities and market development initiatives.

• Support international patient acquisition and market expansion efforts.

• Ensure commercial initiatives are operationally feasible and aligned with service capabilities.

Operations & Performance Management

• Oversee daily operations, resource planning, and capacity management.

• Ensure exceptional service delivery and patient experience standards.

• Monitor operational performance and implement continuous improvement initiatives.

• Drive operational efficiency while maintaining quality and compliance standards.

• Establish and monitor key performance indicators across the business.

Financial Management

• Lead budgeting, forecasting, and financial planning activities.

• Monitor business performance against financial targets.

• Drive revenue growth, profitability, and margin improvement.

• Identify cost optimization opportunities while safeguarding service quality.

• Ensure effective allocation of resources to support business objectives.

Service Development & Innovation

• Support the development and enhancement of service offerings and customer journeys.

• Identify opportunities for innovation and business improvement.

• Collaborate closely with professional and clinical stakeholders to implement new initiatives.

• Ensure sustainable and compliant implementation of new services and operational improvements.

Governance, Compliance & Risk Management

• Ensure compliance with all applicable regulatory, legal, and industry requirements.

• Identify and mitigate operational, commercial, and reputational risks.

• Promote ethical decision-making and professional integrity across the organization.

• Maintain high standards of governance, quality assurance, and operational controls.

Candidate Profile:

The successful candidate will bring a strong combination of commercial leadership, operational management expertise, and strategic business acumen.

Requirements:

• MBA or postgraduate qualification in Business Administration, Management, or a related field will be considered an advantage.

• Proven experience in a senior leadership position such as Commercial Director, Operations Director, Country Manager, Business Director, Clinic Director, General Manager, Managing Director, or a similar role.

• Experience within healthcare, life sciences, medical services, medical tourism, or other highly regulated service environments will be considered a strong advantage.

• Strong commercial acumen and operational discipline.

• Demonstrated success in driving business growth and operational performance.

• Strong financial and commercial management experience, including budgeting, forecasting, and performance monitoring.

• Experience leading and developing small to medium-sized specialized teams.

• Strong stakeholder management and relationship-building capabilities.

• Ability to operate independently while collaborating effectively with international leadership teams.

• Strategic mindset with a hands-on and results-oriented approach.

• Fluency in English is essential.

• Proficiency in Greek will be considered a strong advantage.

What Our Client Offers:

• A senior leadership position with significant autonomy and responsibility.

• Direct exposure to international leadership and strategic decision-making.

• Long-term career development opportunities within an established international organization.

• The opportunity to shape the future growth and success of a specialized healthcare operation.

• A dynamic, professional, and collaborative working environment.

• A competitive senior leadership package will be offer, based on qualifications and experience.

In full compliance with the EU Pay Transparency Directive (EU) 2023/970, please note that the applicable salary range defined by our client for this role will be disclosed to candidates by our consulting team within a reasonable timeframe before the interview process begins.

 

Interested candidates should apply here.

Πώς να υποβάλετε αίτηση

Interested candidates should apply here.

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ICAP People Solutions

ICAP People & Employment Solutions is the largest HR Services Provider in Greece and has recently expanded operations to Cyprus. We offer a wide range of HR services to enable a company to attract talented people at all levels, to compensate them fairly, according to individual contribution, to create a working environment based on open communication, motivation, reward and teamwork and therefore to achieve high levels of performance and become an Employer of Choice.