Περιγραφή εργασίας

About BridgerPay

BridgerPay is an AI-powered payment orchestration platform with 1,000+ connections across 185+ countries. Bridger Retry™ recovers declined payments and improves approval rates for retail, eCommerce, travel, gaming, and SaaS businesses all from one place. 
 

About the Role

We are looking for a results-driven Customer Success Manager to own and elevate the customer journey across the entire client lifecycle. The successful candidate will work closely with clients to maximize value, improve satisfaction, and drive long-term growth. This role combines relationship management, data analysis, product implementation, and commercial ownership to ensure our customers succeed.
 

Main Duties & Responsibilities

• Manage and grow a portfolio of client accounts.
• Build strong relationships and act as a trusted advisor to customers.
• Analyze customer data to identify opportunities for improvement and growth.
• Lead product demos and guide customers on best practices.
• Oversee product implementation and ensure smooth client onboarding.
• Deliver training sessions to clients and empower them to fully utilize the platform.
• Identify and drive upsell opportunities within your portfolio.
• Improve onboarding processes and overall customer experience.
• Act as the bridge between clients and internal teams (Product, Sales, Support).
• Handle customer inquiries, issues, and escalations effectively.
• Drive retention and reduce churn.
• Support revenue growth through upsell and engagement initiatives.
• Ensure compliance with internal security and data policies.
• Maintain adherence to organizational security policies and procedures.
• Ensure proper handling of confidential and internal data. 

Skills & Qualifications 

• 3+ years in Customer Success, Account Management, Support, or similar client-facing role in the payment industry 
• Fluent English (additional languages are a plus)
• Strong communication and interpersonal skills
• Customer-first mindset with a problem-solving attitude
• Ability to analyze data and translate insights into actions
• Tech-savvy with the ability to quickly learn new tools

BridgerPay offers: 

• Competitive salary. 
• Breakfast, lunch allowance & birthday day-off.
• Private medical insurance.
• ESOP (Employee Share Option Plan).
• Career growth & development opportunities.
• Modern office in Limassol with pool, snacks, and team events.
• Employee Referral Programme. 

How to apply 

Candidates are requested to send an email with their CV to hr@bridgerpay.com 

All applications are treated with strict confidentiality. Only shortlisted candidates will be contacted. 

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο hr@bridgerpay.com.

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Bridger Ai Limited