Περιγραφή εργασίας

About the Role
We are looking for a Customer Support & Back Office Specialist to join our growing team in the payments industry. This role combines customer support with operational and administrative responsibilities, making it ideal for someone who is customer-focused, detail-oriented, and comfortable working in a fast-paced PSP environment.

The successful candidate will support customers and merchants, handle day-to-day back-office tasks, and work closely with internal teams to ensure smooth and efficient operations.

 

Key Responsibilities

• Respond to customer and merchant inquiries in a timely and professional manner via phone, email, and chat.
• Assist customers with account-related questions, product information, and service issues.
• Investigate, manage, and resolve support and operational cases efficiently.
• Perform back-office and administrative tasks related to payments, account maintenance, internal records, and case follow-up.
• Update CRM and internal systems with accurate information regarding customer interactions, issues, and resolutions.
• Coordinate with internal departments such as Operations, Compliance, Risk, Sales, and Product.
• Escalate complex matters when needed and ensure proper follow-up until full resolution.
• Identify recurring issues and share customer feedback, suggestions, and process improvements with relevant teams.
• Inform customers and partners about product updates, new features, and service changes.
• Maintain a high level of service and contribute to an excellent customer experience.

 

Requirements

• Previous experience in customer support, back office, operations, or a similar role.
• Experience in the payments, fintech, or PSP industry will be considered a strong advantage.
• Excellent written and verbal communication skills in Greek and English are essential.
• Additional language skills such as Spanish, Italian, or German will be considered an advantage.
• Familiarity with help desk software, ticketing systems, and remote support tools.
• Good understanding of CRM systems and operational workflows.
• Strong communication, problem-solving, and organizational skills.
• High attention to detail and ability to multitask effectively.
• Professional, patient, and empathetic approach when dealing with customers.
• Team player with the ability to work independently when required.

 

What We Offer

• Opportunities for professional growth and career development.
• A friendly, supportive, and collaborative work environment.
• Training and ongoing support to help you succeed in the role.
• The opportunity to work in a dynamic and evolving payments environment.

 

Email: hr@link4pay.com

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο hr@link4pay.com.

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Fernworth Consulting Ltd

Link4Pay specializes in offering payment processing solutions and merchant accounts across Europe and worldwide for all card and alternative payment methods. We provide with a range of payment options that our customers can easily configure and enable in minutes. We assist to extend our customer's payment options and choices with one single integration. We offer more than just card processing. We have the expertise and experience to help our clients to focus on their business and make accepting payments for them seem simple.