We’re a fast-growing international B2C company looking for a Customer Support & Content Moderation Agent to join our Customer Support team.
Content Moderation
Review content flagged by the Company’s automated moderation tools and apply the Company’s content rules consistently.
Enforce prohibited-content rules without exception and escalate safety, trust, and compliance issues immediately in accordance with the Company’s procedures.
Identity & Age Verification
Review creator identity and age-verification documents to prevent impersonation and fraud.
Handle personal and sensitive data with discretion and in accordance with the Company’s data protection obligations and applicable law.
Customer Support
Work the customer support ticket queue and meet the response targets set for the assigned shift.
Resolve customer inquiries accurately and professionally in accordance with the Company’s internal procedures.
Escalate complex customer cases where appropriate.
Working Schedule
Working days: Saturday to Wednesday
Cyprus time: 02:00–10:00
Days off: Thursday and Friday
Permanent night shift with the same working hours each day.
Contract & Compensation
Contract: B2B Contractor/Employment Agreement
Location: Fully remote
Salary range: TBD, depending on the candidate’s experience and expertise
Οι υποψήφιοι μπορούν να εργάζονται εξ αποστάσεως από τη χώρα Cyprus.
