SHEERLINE LTD invites applications for the position of Customer Support Officer. The successful candidate will join a dynamic team and contribute to the efficient coordination of customer service operations.
Responsibilities:
Receive enquires from the customer through email.
Handling the requests from the quotation stage up until the invoicing stage.
Coordinate with the Company's Service Engineers, and make arrangements for traveling, attendance, and submission of service reports.
Responsible for the execution and implementation of the complete flow of operations.
Search the approved service stations, through the website of the manufacturers and/or the classification societies members of IACS.
Maintain the most efficient implementation of the ISO Systems as per Company's standards.
Create and control all manual filing systems and relevant office paperwork.
Requirements:
A BSc in Shipping, Maritime Studies, or a related field will be considered an advantage
Ability and flexibility to work in a dynamic environment with tight deadlines
Excellent organisational, communication, and teamwork skills
Ability to manage multiple responsibilities simultaneously
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