Περιγραφή εργασίας

For over 49 years, Kanika Hotels & Resorts has been a leader in hospitality design, earning numerous awards for innovation and talent development. Our success comes from our dedicated team, and we’re always excited to welcome new members.

 

As a Guest Services Supervisor, you will lead a team of Guest Services Officers to deliver exceptional hospitality, ensuring guests have memorable experiences from arrival to departure. If you have a passion for customer service, strong leadership skills, and the ability to handle high-end guest interactions, this role is perfect for you.

 

Key Responsibilities:

• Supervise and support the Guest Services team to ensure seamless and personalized guest experiences.
• Oversee restaurant reservations, special occasion arrangements, and VIP guest services.
• Address guest inquiries, issues, and complaints efficiently and professionally.
• Ensure VIPs and Loyalty Club Members receive their benefits and special recognition.
• Coordinate with Housekeeping and F&B teams to manage arrivals, special requests, and VIP setups.
• Review arrival lists to verify room allocations and amenities in advance.
• Assist in organizing management cocktail events and participate in PR activities.
• Monitor guest feedback on platforms like TripAdvisor and Booking.com, ensuring timely responses and service improvements.
• Conduct training and mentorship for Guest Services Officers to maintain high service standards.
• Ensure adherence to hotel policies, procedures, and service excellence standards.

Qualifications and Experience:

• Diploma in Hospitality Management, Public Relations, or a related field.
• Minimum 3 years of experience in a 4-star or 5-star hotel, with at least 1 year in a supervisory role.
• Warm, guest-focused personality with strong leadership and teamwork skills.
• Fluent in English and Greek (additional languages are a plus).
• Excellent communication and problem-solving abilities.
• Strong understanding of personal appearance and hygiene standards.
• Proficiency in hotel management software; knowledge of Fidelio is an advantage.
• Must be an EU citizen or hold a valid EU work permit.

The Kanika Hotels and Resorts Benefits:

• Be recognized for your hard work through our Recognition and Rewards Scheme
• Enjoy delicious meals during work hours at our KANIKAFE
• Secure your future with a provident fund after just six months
• Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic salary
• Benefit from 21 days of annual leave (pro-rated)
• Earn extra allowances for working on Sundays or public holidays

Accommodation Benefits:

• Airport taxi transfer upon arrival for a smooth start (from the nearest airport)
• Stay in shared accommodation with three meals daily
• Plus, all the above perks to enhance your experience!

Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!

 

Don’t miss your chance—apply now and submit your CV here:

 https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&d=6450303080948

 

"Your journey to success starts with Kanika Hotels and Resorts"

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο Recruitment@kanika-group.com.

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Kanika Hotels & Resorts

KANIKA GROUP OF COMPANIES Kanika is a name that is synonymous with hotels, construction and development in Cyprus. A name that echoes five decades of operation and continuous growth. Founded in 1962 by Mr. Theodosis Karaolis, Kanika has grown in size, reputation and service. Since its earliest days, Kanika has been associated with a number of major construction projects throughout the Limassol area, some of which have carved the district's profile, and are regarded as prominent landmarks. One such project is the well-known Kanika Enaerios Complex, the biggest ever constructed in Cyprus, which incorporates over 750 apartments, shops, offices and even a hotel. Located on Limassol’s main beachfront avenue, the Kanika Enaerios Complex houses some of the trendiest cafes and restaurants in town that welcome some 1000 visitors a day. Soon after the establishment of the initial company, a veritable construction boom hit the island of Cyprus, and Kanika was ideally positioned to expand into a group of companies. Through its individual member companies – Kanika Developments Ltd, Kanika Property Management Ltd and Kanika Hotels & Resorts in Cyprus – the group branched out into areas of land development, property management and hotel ownership and management respectively. Today, the Kanika Group of Companies employs over 1,000 dedicated employees and has contributed tremendously to the economic and social development and progress of the island. Official Website: www.kanikahotels.com