Job Description
We’re Hiring: IoT Solutions Engineer – Software & Platform Support
📍 Location: CyRIC Headquarters, Ergates Industrial Area, Nicosia, Cyprus
📅 Employment: Full-time
🔗 Reports to: CyRIC-IoT Technical Division Manager, Commercial Department
CyRIC-IoT is an end-to-end Wireless Networks and Solutions Provider/Integrator, part of the technology and R&D company CyRIC. We work in the domain of wireless networks and solutions, long-range IoT systems (LoRaWAN), industrial/home automation and telemetry systems, providing:
- End-to-End Monitoring and Automation/IoT Solutions: We provide solutions in various domains such as Smart City applications, Industrial Automation, Automatic Water Metering, Smart Buildings, Environmental/Air Quality monitoring, Cold Chain monitoring, to name a few.
- Wireless Network Infrastructure and Equipment: Private closed and public nationwide LoRaWAN network deployments.
Job Overview
We are looking for a Junior or Mid-Level Engineer or Computer Science graduate with a strong interest in IoT to join our CyRIC-IoT Division. The role focuses on the software and application side of our IoT solutions. You will support our customers and their deployed solutions daily on our IoT platforms, and you will build the application layer that turns sensor data into useful information: data processing logic, dashboards, alerts and integrations.
You will work across commercial projects for CyRIC’s customers and advanced European R&D projects. This gives you exposure to the full IoT stack, from devices and networks through to cloud platforms and end-user applications, without the role being primarily field-based. The successful candidate will report to the CyRIC-IoT Technical Division Manager, Commercial Department.
Responsibilities and Duties:
- Handle incoming customer support tickets daily: investigate issues, troubleshoot data flows and resolve or escalate them, communicating clearly with customers throughout.
- Provide overall solution support on our IoT platforms, covering device onboarding and configuration, data integrity, user access, alerts and notifications.
- Implement the application layer of IoT solutions, including: data processing scripts and automation logic device payload decoding and data normalisation dashboards and data visualisations for end users integrations with third-party systems through APIs.
- Monitor deployed solutions and proactively identify issues such as offline devices, data gaps or anomalies.
- Create and maintain technical documentation, internal knowledge-base articles and customer-facing guides.
-Work with the technical and commercial teams, project partners and customers to deliver Commercial and R&D projects efficiently.
Required Qualifications and Skills:
- BSc/BEng or higher in Computer Science, Computer/Electrical/Electronic Engineering, or a closely related field.
- Programming experience in JavaScript/Node.js and/or Python, through professional work, university or personal projects.
- Understanding of REST APIs, HTTP and JSON data structures.
- An analytical, structured approach to troubleshooting and problem-solving.
- A customer-oriented mindset and the ability to explain technical issues clearly to non-technical users.
- Excellent communication skills (written and verbal) in both Greek and English.
Skills and qualifications considered an advantage:
- Familiarity with IoT concepts and protocols such as MQTT, LoRaWAN, NB-IoT or similar.
- Experience with cloud or IoT platforms, serverless functions or event-driven applications.
- Experience building dashboards or data visualisations.
- Experience with databases (SQL or NoSQL) and time-series data.
- Familiarity with Git and version control workflows.
- Experience with ticketing or helpdesk systems.
- Basic understanding of industrial protocols (e.g. Modbus) and sensor data.
- For Mid-Level applicants: previous experience in a technical support, solutions engineering or IoT/software development role.
Language Requirements:
English & Greek (fluent verbal and written communication)
Interested candidates are kindly requested to send their CV at iot.contact@cyric.eu .
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