Περιγραφή εργασίας

Hegemonic Project Games is a Cyprus-based board game publisher with an office in Nicosia and a vision to positively impact society. We want to inspire people to learn more about what touches their lives: the political, economic and international dynamics of our society. We do it through play.

Our flagship, Hegemony: Lead Your Class to Victory, is an asymmetric political board game currently ranked in the Top 50 games of all time on BoardGameGeek. It won three Golden Geek Awards in 2023 (Heavy Game of the Year, Most Innovative and Most Thematic) and is used in Political Science, Economics and Sociology courses at universities worldwide. Our second title, World Order, simulates great-power competition in international relations.

The role

We're hiring someone to own how our games reach people, from the factory to the hub to the customer's door. Your main focus is logistics and fulfilment. You'll also run customer support and our webshop for the same customers. Your areas are yours: you run them, measure them and make them better.

Logistics and fulfilment

• Manage our 3PL partners across the EU, UK and North America: briefs, SLAs, stock and charges.

• Plan and book freight from our factories in China: compare forwarder quotes, agree Incoterms, track shipments and handle customs documents.

• Run crowdfunding, webshop and B2B fulfilment, from allocation by hub to dispatch and close-out.

• Keep stock accurate in Odoo and reconcile it against hub stock.

• Audit hub and freight invoices and flag overruns early.

• Give production feedback before files are final: packaging, carton and pallet set-up, landed cost per SKU.

Customer support and webshop

• Own customer support end to end, across our Odoo helpdesk and social channels: triage, replies, replacements, refunds within policy, SLAs and the knowledge base.

• Own our WooCommerce webshop: product pages, prices, stock, promotions and order checks, working with our web partner.

What you bring

• 4+ years in logistics, fulfilment or e-commerce operations, with hands-on international shipping (3PLs, forwarders, couriers).

• Working knowledge of customs documents: Incoterms, HS codes, commercial invoices, EORI.

• Experience owning a helpdesk or support queue.

• Admin experience with an e-commerce platform (WooCommerce, Shopify or similar) and daily use of an ERP or inventory system (we use Odoo).

• Attention to detail and an owner's mindset: you track your own numbers and fix what's broken without being asked.

• Fluent English and Greek, written and spoken (C1 or above).

Nice to have: board games as a hobby, crowdfunding fulfilment (Kickstarter, Gamefound, pledge managers), experience building automations (including with AI tools).

What we offer

• Competitive salary plus an annual performance bonus.

• Full-time, permanent contract, 40 h/week, based in Cyprus.

• Work from our office in Nicosia or split your week between the office and home.

• A small, creative team and a friendly working environment, on games we're proud of.

Πώς να υποβάλετε αίτηση

How to apply

Send your CV to info@hegemonicproject.com with the subject "Logistics & Fulfilment Manager". If you like, add two or three lines about a shipment or customer problem you solved and what you changed afterwards. Applications close on Sunday 29 November 2026. We reply to every applicant within 10 working days, and the full process takes about three weeks.

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