1. Responsibilities
Missions’ Manager is the person who is responsible for the whole mission, from the request until the final payment of the team. Generally the job description of the Missions’ Manager is:
Contact with the associates all over the world and gather the requests
Schedule the mission
Make sure that all the procedures are followed
Contact daily with the team and get updated of the progress of the mission
Report to the Operations Manager about the final figures of the mission
Meet with the team at their return, get updated in detail of the mission and receive all the equipment that the team should return.
Send the final report with his notes and remarks to the Operations Manager
Update the Operations Manager about the amount that should be invoiced
Make all the payments of the mission when everything is confirmed.
Contact with the associates about the mission, discuss with them about any problems and make any remarks, suggestions and comments.
Try to minimize the cost and increase the income of each mission.
2. Preparation of the Mission
The Missions’ Manager:
Meets the team and informs them about the mission and the actions that need to be done.
Provides the DHI Certified Specialist with the schedule of the sessions and the list of the instruments which he needs to complete.
Arranges the tickets, transportation and accommodation of the team (if the agreement with the associate requires it).
Prepares the Invitation Letter for the Team
Prepares the confidentiality and non solicitation agreement that the team should sign.
Submits the General Guidelines form that the team should sign
After he receives the “instruments requested” he prepares the instruments that the team needs for the mission. If there is not enough stock he arranges the order by filling the relevant Order Form and submits it to the Purchase Department.
As soon as everything is signed he gives to the team all the instruments required, in order to get them ready (sterilized) for the mission.
Provides the team with camera in order to be able to take photos before and after the session
Provides the team with the documents that need to be filled and sent to him during the mission.
Informs the Products’ Manager for any requests in products the associate has.
Prior to the team’s departure a meeting is scheduled with the Medical Director, the Products’ Manager and the Marketing Manager for further instructions.
2.2 During the Mission
The Missions’ Manager:
Receives sms from the team at their arrival and contacts them so as to confirm that everything is ok.
Is getting updated daily by the team or the associate about the progress of the mission. He also received by fax or e-mail all the documents needed (surgical form etc.)
Makes sure that the mission in successful and that all the procedures are followed correctly.
Received daily the sessions control
Updates the Medical Director if needed. The team also reports directly to the Medical Director for any medical issues they might have.
Updates daily the Maximizer with all the info.
Reports daily to the Operations about the mission.
2.3 Completion of the Mission
No later than two days of the mission’s return of the team, the Missions’ Manager meets the team in order to get updated in detail about the mission. He received the Missions Report filled and also receives and checks the instruments that he gave to the team for the mission. The team returns the instruments sterilized and organized as when they took them before the mission. They have separated the off instruments from the good ones.
The team also returns the camera and the filled documents (personal analysis, consent form, surgical form etc.).
The team returns a copy of the Visitors’ Book used by the local associate.
The Missions’ Manager makes sure the Maximizer is fully updated with all the info (user defined fields, photos etc) and he then makes his final report.
3. Reporting
Reports daily to the Global Medical Director & Operations Manager
Sends monthly the scheduled missions of the following month to the Global Medical Director & to the Operations Manager along with the monthly report
Key Responsibilities Areas:
o Manage relationship with existing franchisees in multiple locations.
o Continious communication with the mission teams
o Update franchise contracts in existence.
o Be responsible for continuous communication with existing partners to ensure all operating principle meet DHI global standards.
o Ensure protection of brand through compliance with the legal agreement and terms and conditions.
Candidate specifications:
· The candidate would have 5 years of experience in similar field
· Should have proven track record of success.
· Should be a credible commercial professional with international franchising experience and ideally live target contacts.
· Strong presentation and communication skills.
· Strategic thinker, self-driven and focused.
To apply for this vacancy, please send your CV, along with any covering letter to info@ksa.com.cy or contact +35725343477
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