Urbanica Hospitality is seeking a dedicated, guest-oriented Night Customer Service Officer to manage customer support across our portfolio of short-term rental properties. In this role, you will be the primary point of contact during night hours, ensuring exceptional guest satisfaction, smooth remote and on-site assistance, and overall property safety.
Key Responsibilities
Deliver high-quality customer service and handle guest inquiries across all short-term rental properties during night shifts.
Manage late check-ins, check-outs, and guest communications via phone, messaging, and property management systems.
Perform security checks and regular walks across property grounds to ensure guest safety and property security.
Troubleshoot guest issues promptly with a focus on quick, practical problem-solving.
Report damage, maintenance needs, or property upkeep issues immediately to management.
Participate in company training sessions to stay updated on systems and service standards.
Requirements
Fluency in English (written and spoken) is required; Greek or additional languages are a strong plus.
Previous experience in customer service or hospitality is preferred.
Positive, guest-first attitude with strong problem-solving skills.
High level of independence, reliability, and flexibility to work night shifts.
Familiarity with property management systems or reservation software is an advantage.
