Περιγραφή εργασίας

We are looking for an experienced hospitality professional who is energized by the opportunity to manage our villas , maintain high accommodation standards, and enhance our guests' experience.

This opportunity is ideal for candidates with experience in hotel operations, executive housekeeping, guest services, front office supervision, or holiday villa and property management.

Life at Ezoria:

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.

As a key member of the Ezoria operations team, you will be adding value in three significant ways:

• Manage a portfolio of Ezoria’s villas and apartments, ensuring they consistently meet high standards of cleanliness, presentation, maintenance, and guest readiness while optimizing operational efficiency.
• Maintain effective relationships with internal teams, housekeeping staff, maintenance teams, and external suppliers, coordinating their work and ensuring quality standards are consistently met.
• Oversee the guest experience, ensuring properties are ready for arrival, coordinating check-in and check-out services, and being a point of contact for guests throughout their stay.

The opportunity:

Property Management & Quality Control:

• Perform property onboarding procedures and assist with setting up new properties.
• Conduct regular property inspections to ensure high standards of cleanliness, presentation, functionality, and safety.
• Coordinate housekeeping operations and inspect properties after cleaning to ensure they meet Ezoria’s hospitality standards.
• Identify maintenance requirements and coordinate with the relevant teams and contractors to ensure timely resolution.
• Manage property inventory, amenities, purchasing, and replacement of necessary items.
• Implement Ezoria's guest experience initiatives and continuously improve property presentation and operational procedures.
• Coordinate with suppliers and external contractors, monitor their performance, and ensure quality control.

Guest Management & Experience:

• Coordinate with the reservations department to accommodate guest requests and special arrangements.
• Identify opportunities to upsell additional services where appropriate.
• Ensure each property is safe, clean, fully equipped, and ready to welcome guests before their arrival.
• Coordinate guest check-ins and check-outs, providing property information and assistance when required.
• Act as a point of contact for guests during their stay, responding to questions, requests, and any issues that may arise.
• Handle guest concerns professionally and coordinate prompt solutions to ensure guest satisfaction.
• Ensure guests enjoy a positive experience and encourage excellent guest reviews.
• Inspect properties following guest departures and report any damages or maintenance concerns.
• Coordinate cleaning schedules and property readiness with the housekeeping team.
• Report operational issues and guest-related concerns to the main office.
• Participate in team meetings, share ideas, and contribute to improving procedures and service standards.
• Represent Ezoria’s values and commitment to excellent hospitality.

Who We Look For:

• Previous experience in hospitality, preferably in hotel operations, executive housekeeping, guest services, front office, or holiday villa/property management.
• A strong understanding of accommodation standards, housekeeping procedures, property inspections, and guest satisfaction.
• Excellent organizational and multitasking skills, with the ability to coordinate multiple properties, teams, and daily operational priorities.
• Strong communication and interpersonal skills, with the ability to build positive relationships with guests, colleagues, and external partners.
• A hands-on, detail-oriented professional who takes pride in maintaining high standards and delivering excellent guest experiences.
• Confidence in handling guest requests, resolving complaints, and coordinating solutions efficiently.
• Ability to work independently, take initiative, and adapt to the changing needs of a growing hospitality company.
• A positive, flexible, and team-oriented attitude, with a genuine passion for hospitality.
• Someone who enjoys interacting with guests and understands that exceptional hospitality comes from attention to detail, care, and consistency.

Working Schedule & Benefits

• Five-day working week, with two days off based on a rotating schedule.
• Working days and shifts are scheduled on a rotation, depending on operational needs.
• Participation in a rotating on-call schedule to handle urgent guest or property-related issues outside regular working hours.
• Work as part of a supportive, multinational hospitality team, collaborating closely with colleagues across different departments.
• Flexibility to adapt to changing operational needs, guest requirements, and seasonal demands.
• Company car provided for work-related duties.
• A dynamic working environment with opportunities to develop professionally within a growing hospitality company.

Πώς να υποβάλετε αίτηση

Email us your CV at info@ezoria.com 

Κατηγορίες εργασίας

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EZORIA LTD