VACANCY
Louis Hotels, a chain of 25 hotels & resorts with over 80 years of experience in the hospitality industry, is seeking a dynamic and experienced professional to join our team at Ivi Mare Hotel in Paphos as the Guest Relations Officer and uphold our commitment to excellence in hospitality.
Main Responsibilities:
· Warmly welcome guests upon arrival and assist with check-in procedures.
· Proactively engage with guests throughout their stay to ensure a memorable experience.
· Respond promptly to guest inquiries, requests, and complaints, demonstrating a commitment to exceptional service.
· Coordinate special arrangements for VIP guests, including personalized services and amenities.
· Handle special requests (ex: birthday, anniversary, honeymoon, etc.)
· Monitor guest feedback and take proactive steps to resolve issues and enhance guest satisfaction.
· Collaborate with various hotel departments to ensure seamless guest experiences.
· Provide recommendations on local attractions, dining options, and hotel facilities.
Job Requirements:
· Proven work experience as a Guest Relation officer in a 4* or 5* hotel.
· Diploma in Hospitality/Tourism/Hotel Management, or its equivalent professional certification.
· Excellent command of the English language. Knowledge of any other language will be considered an advantage.
· Excellent communication and problem-solving skills.
· A passion for delivering an exceptional level of Guest service.
· Willing to work a flexible schedule, including weekends, evenings, and public holidays as per the operational needs of the hotel.
· EU Nationality or eligibility to work within the EU.
Applications:
Interested applicants are requested to submit their CV to the e-mail address: vacancies@louishotels.com with the subjected title of the position, by December 10th, 2026.
*** All applications will be treated in strict confidence***
