At BeCyprus, we’re more than a company, we’re a community. We deliver premium property management and guest services, and we rely on exceptional customer care to create memorable experiences.
We’re growing fast and looking for a Receptionist to join our short-term rental operations team. In this role, you will be the first point of contact for guest enquiries and in-stay support, manage reservations administration across our booking platforms/CRM, and coordinate with internal teams and trusted partners to ensure every property is guest-ready and service standards are consistently met.
WHAT YOU WILL DO
Guest communication & service: Act as the first point of contact for short-term rental guests via phone/email/WhatsApp/platform messaging, providing timely, accurate pre-arrival and in-stay support in line with agreed SLAs.
Reservations administration: Create, amend, and cancel reservations in the booking platform/CRM, ensuring correct dates, rates, guest details, special requests, and documentation.
Property readiness coordination: Liaise with housekeeping, maintenance, and suppliers to confirm cleaning, inspections, keys/access, and amenities are ready by check-in; proactively follow up on outstanding tasks.
Concierge & lifestyle services: Arrange transportation, dining, tours, and other guest requests through approved partners; confirm availability, communicate details to guests, and record requests/outcomes for service tracking.
Issue resolution & escalation: Log and triage guest issues, coordinate remote troubleshooting and on-site support, escalate urgent incidents to the Operations Manager, and follow through to closure and guest confirmation.
Policies, payments & documentation: Communicate house rules and booking terms, support the collection/confirmation of required guest information, and ensure cancellations/no-shows are processed accurately within policy timelines.
Reporting & controls: Maintain accurate system notes and guest/property records; support daily/weekly arrival reports, occupancy/forecast updates, and basic inventory/amenities tracking to prevent stock-outs and readiness incidents.
WHAT WE ARE LOOKING FOR
Previous experience in a reservations, reception, customer care, or hospitality role.
Excellent verbal and written communication skills in English (Greek and/or other languages will be considered an advantage).
Strong customer-service mindset with a professional telephone manner and confidence speaking with guests.
High attention to detail, with the ability to multitask and stay calm in a fast-paced environment.
Strong organizational skills and the ability to follow procedures, service standards, and checklists consistently.
Good problem-solving skills and the ability to coordinate effectively with internal teams, suppliers, and guests.
Computer literate (booking/reservations systems, email, and MS Office); able to keep accurate records and logs.
Flexibility to work shifts, including weekends and public holidays, based on operational needs.
Πώς να υποβάλετε αίτηση
To apply, please follow the link OrangeHRM and submit your application.
All applications will be handled in strict confidence. We review applications on a rolling basis, and early applicants may be prioritised.
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