Περιγραφή εργασίας

Job Overview

The Receptionist will be responsible for providing a warm and professional welcome to our guests and ensuring the smooth and efficient operation of the Front Office during assigned shifts.

The role involves handling guest arrivals and departures, responding to guest requests, providing information about the Resort and its facilities, and working closely with other departments to ensure a seamless and enjoyable guest experience.

The successful candidate will demonstrate excellent communication and organisational skills, a positive attitude and a strong commitment to delivering high standards of hospitality.

Main Responsibilities & Duties

• Welcome and greet guests in a warm, professional and friendly manner.
• Handle check-in and check-out procedures efficiently and accurately.
• Process guest registrations, payments and other Front Office transactions.
• Allocate rooms and ensure all relevant guest information is accurately recorded.
• Respond promptly and professionally to guest requests, enquiries and concerns.
• Provide accurate information regarding Resort facilities, services, activities and local attractions.
• Handle guest complaints and assist in resolving issues, escalating more complex matters to the appropriate senior team member.
• Maintain accurate guest accounts and ensure charges are properly recorded.
• Coordinate with Housekeeping, Maintenance and other Resort departments regarding guest requirements and room status.
• Monitor early arrivals, late departures and special guest requests.
• Assist with the preparation and coordination of special arrangements for VIP and returning guests.
• Promote Resort facilities and services and apply appropriate upselling techniques.
• Maintain a clean, organised and professional Front Office workstation.
• Follow all Front Office procedures, Resort standards, health and safety regulations and operational policies.
• Assist Receptionist A and the Head Receptionist with the smooth operation of the Front Office when required.
• Maintain confidentiality and handle guest information responsibly at all times.
• Contribute positively to teamwork and to a professional and welcoming environment for both guests and colleagues.

Qualifications & Experience

• Excellent spoken and written Greek and English.
• Knowledge of Russian will be considered an advantage.
• Previous experience in a Reception / Front Office or customer-service position is required.
• Previous experience within the hospitality industry will be considered an advantage.
• Experience in a 4- or 5-Star Hotel/Resort will be considered an advantage.
• Familiarity with hotel Property Management Systems (PMS) and reservation systems.
• Good knowledge of standard Front Office procedures.
• Familiarity with online travel platforms such as Booking.com and TripAdvisor will be considered an advantage.
• EU passport holder is essential.

Personal Characteristics

• Pleasant, friendly and professional personality.
• Excellent communication and interpersonal skills.
• Guest-oriented approach with a genuine desire to provide excellent service.
• Reliable, honest, polite and well-organised.
• Ability to multitask and prioritise responsibilities in a fast-paced environment.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong attention to detail and accuracy.
• Ability to work effectively both independently and as part of a team.
• Flexible and willing to work shifts, including weekends and public holidays.
• Ability to work quickly and efficiently without compromising service quality.
• Professional appearance and positive attitude.

Remuneration Package

• Competitive salary according to skills and experience.
• Strong collaborative and professional working environment.
• Opportunities for training and professional development.

How to Apply

If this sounds like you, please forward your CV to hr@straphael.com.

All applications will be treated with strict confidentiality. CVs and personal data will be kept securely and used only for current or future employment purposes.

Only applicants who meet the above criteria will be considered and contacted.

We care for our people, and we want them to Radiate Kindness.

St Raphael Resort & Marina

Πώς να υποβάλετε αίτηση

Οι ενδιαφερόμενοι υποψήφιοι παρακαλούνται να στείλουν το βιογραφικό τους στον Διευθυντή Ανθρώπινου Δυναμικού στο hr@straphael.com.

Κατηγορίες εργασίας

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St Raphael Resort & Marina