Περιγραφή εργασίας

Join Our Front Office Team at Radisson Beach Resort.

 

Radisson Beach Resort is seeking a professional, customer-focused, and detail-oriented Reservations Agent to join our Front Office team. The successful candidate will play a vital role in delivering exceptional guest service by managing reservations efficiently, maximizing room revenue, and ensuring a seamless booking experience from the very first guest interaction.

 

Key Responsibilities

• Handle individual and group room reservations via telephone, email, and online booking channels.
• Process new reservations, amendments, cancellations, and special requests accurately and efficiently.
• Provide guests with detailed information regarding room categories, rates, hotel facilities, services, and special offers.
• Ensure all reservations are entered accurately into the reservations system.
• Monitor room availability and work closely with the Revenue and Front Office teams to maximize occupancy and revenue.
• Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure smooth guest arrivals and departures.
• Respond promptly and professionally to guest enquiries while delivering exceptional customer service.
• Maintain complete knowledge of hotel promotions, packages, loyalty programmes, and reservation policies.
• Ensure guest information is handled confidentially and in accordance with company standards.

Requirements

• Previous experience in Reservations, Front Office, or Guest Services within a 4-star or 5-star hotel.
• Experience using the EMMA reservations system or a similar hotel reservations/property management system will be considered an advantage.
• Excellent communication and customer service skills.
• Strong organizational skills with exceptional attention to detail.
• Good computer literacy, including Microsoft Office applications.
• Excellent command of English; knowledge of additional languages will be considered an asset.

What We Offer

• Competitive salary and benefits package.
• Professional training and continuous development opportunities.
• A dynamic and supportive working environment.
• Excellent career development opportunities within Radisson Hotel Group.

If you are passionate about hospitality and enjoy creating exceptional guest experiences from the very first interaction, we would love to hear from you.

Πώς να υποβάλετε αίτηση

Interested candidates are invited to send their CV to: lcaza-careers@radisson.com

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Sunnyseeker Hotels

Sunnyseeker Hotels is a driving force of change in the hospitality industry. Established in 2012, we offer a full range of Hotel Management Services and strive to change the status quo. With our creative strategies and practices we turn hotels around and lead them towards outperforming their competitors. Our aim is to continue growing and expanding our management services to a wide selection of Hotels by providing personalized hospitality management services, tailored to the individual requirements of each unique property. Delivering an unrivaled guest experience is essential to Sunnyseeker Hotels and our mission is to be able to offer deluxe upscale accommodation, superb dining experiences, memorable entertainment, relaxation and tranquility and above all friendly yet efficient service. Solid and strong, Sunnyseeker Hotels guarantees successful cooperations based on the company’s remarkable growth during the past few years and the continuous trust from partners, Tour Operators and associates.