Περιγραφή εργασίας

Thanos Hotels & Resorts is seeking to recruit a Reservations Agent. 

Position Summary
The Reservations Agent handles daily guest bookings and communication for multiple properties within a centralized reservations environment. The role focuses on accurate reservation entry, professional guest service, and effective coordination with the Reservations Manager(s) and other departments.

Key Responsibilities

• Respond promptly and professionally to reservation inquiries via phone, email, and online platforms.

• Create, modify, and cancel bookings accurately in the PMS/CRS.

• Ensure all guest information, special requests, and payment details are properly captured.

• Upsell room types, add-ons, and hotel services to maximize revenue.

• Follow established SOPs for booking (processing/ corrections), deposit policies, and communication.

• Coordinate with Front Office Department(s) for guest requests, VIPs, upgrades, and special arrangements.

• Assist with room allocation, rate checks, and inventory updates when needed.

• Support group reservations—block creation, pickup updates, rooming lists (as assigned by Reservations Manager).

• Support other team members when needed with the guidance of the Reservations Manager or Head of Department.

• Ensure all emails and pending tasks are cleared within required timeframes.

• Maintain strong product knowledge of all room categories, packages, facilities, and promotions.

• Always maintain a professional relationship & atmosphere.

Requirements

• Two years’ experience in hotel room reservations, front office, or customer service (experience with Leading Hotels of the World standards will be a definite plus).

• Familiarity with PMS/CRS systems (Opera Cloud, Webhotelier) and working knowledge of MS Office.

• Strong communication skills and attention to detail.

• Ability to work accurately under pressure and handle multiple requests.

• Proficient in English; Good knowledge of additional languages will be a definite plus

 
What we offer

• Attractive remuneration package 

• Provident Fund 

• Staff discounts at Hotels & Kult Boutiques

• Free meals on duty

• Employee Appreciation Program and Reward Scheme

• Great work-life balance

• Comprehensive new staff induction programmes

• Group-wide professional development opportunities across countries and properties

• Continuous training opportunities 

Πώς να υποβάλετε αίτηση

If you are interested please click APPLY below or call +357 268885410 for more info.

Κατηγορίες εργασίας

Σχετικά με την εταιρεία

Thanos Hotels & Resorts

Thanos Hotels & Resorts is a privately owned, independently minded collection of lifestyle hotels (under the brand names Almyra, Anassa, Annabelle, Antasia, Amyth of Mykonos Agios Stefanos and Amyth of Nicosia) that conveys the energy and essence, serenity and style, fun and freedom of the Mediterranean.

Sophisticated and service-oriented, the group operates with heart and soul, social conscience and financial sense.

The Michaelides family has soulfully crafted every award-winning inch of the company since its inception in the early 1970s. Today, the Michaelides’ second generation hoteliers employ more than 1,100 people and centre their operations on an “extended family” concept: from treating the group’s management, staff and guests as part of the family unit to giving back to the local community. At the group’s core is a fervent commitment to quality, honesty, transparency, integrity, diversity, equality and the highest ethical standards.