JOB PURPOSE:
The Reservations Officer is responsible for ensuring the smooth and efficient operation of the Reservations function while delivering consistently high standards of service. The role manages reservations accurately, provides knowledgeable advice on rooms, rates, packages and hotel services, and proactively identifies opportunities to maximise revenue.
The position maintains effective relationships with internal and external stakeholders, including travel agents and Head Office, while supporting occupancy and rate optimisation. The Reservations Officer also contributes to accurate forecasting, departmental efficiency and continuous improvement in line with Hotel standards and procedures.
DUTIES & RESPONSIBILITIES:
Manage all reservation enquiries and bookings accurately and efficiently across telephone, email and other channels, ensuring all guest information, rates and preferences are correctly recorded.
Maximise room revenue and occupancy through effective sales techniques, upselling, upgrades and knowledgeable promotion of rooms, packages, facilities and additional services.
Maintain strong coordination with internal and external stakeholders, including travel agents, Central Office, Accounts, Sales and Rooms Division, regarding rates, promotions, availability and procedures.
Deliver exceptional customer service by anticipating guest needs, responding promptly to enquiries and complaints, and ensuring a professional and personalised reservations experience.
Support reservations planning and commercial performance, including maintaining reservation systems, assisting with forecasts, monitoring market trends and supporting the implementation of sales and promotional initiatives.
BENEFITS:
Attractive remuneration package based on qualifications and experience.
REQUIRED QUALIFICATIONS AND SKILLS:
Previous experience in Reservations, Front Office or a similar hospitality role, preferably within a hotel environment.
Strong communication and customer-service skills, with a professional, confident and sales-oriented approach.
Fluent English. Knowledge of any additional languages will be considered an advantage.
Good knowledge of hotel reservations systems and Microsoft Office, with strong numerical and administrative skills.
Commercial awareness and sales ability, with the confidence to promote room upgrades, packages and additional hotel services.
Excellent attention to detail, organisation and problem-solving skills, with the ability to manage multiple reservations and priorities accurately under pressure.
Bachelor’s degree (or diploma) in hotel management/hospitality would be considered as an advantage.
Please send your cv at careers@stademos.com.cy by 30th September 2026.
Kindly note that only shortlisted candidates will be contacted.
Stademos Hotels LTD is established as a leader within Cyprus’ hospitality industry. Leading the way with its three distinctive properties, which are among the island’s most upscale, Stademos group has become known for offering excellence in service, whereby at the same time exceeding its guests expectations. It does so by ensuring that each hotel adheres to the group’s time-honoured values of hospitality and dedication to the customer, but also by embracing change and evolution. In this way, the Stademos hotels have uniquely merged traditional elegance with the exhilarating flair of modernity and innovation. Each of the three Stademos Hotels properties embody the true essence of Cypriot hospitality.
They include the four-star Mediterranean Beach Hotel in Limassol, the five-star Elysium hotel in Paphos, and five-star, Amara hotel, in the Amathus area of Limassol. Though all properties are run by the same common philosophy, each one proudly commands an exclusive space within the market, boasting its own unique identity.
The AMARA is the latest addition to the Stademos collection, located in the northeast coast of Limassol’s buzzing city center, near the ancient ruins of the Kingdom of Amathus, the AMARA is an ultra-deluxe sanctuary, complete with 207 artfully appointed rooms and suites all offering 180-degree views of the sea.
The five-star Elysium is a crown jewel on the west seaside of Paphos. Centrally located in the town’s archaeological heartland, the property itself is elegant and palatial, with its striking architecture and décor paying homage to the island’s rich history. Byzantine, Venetian and Medieval influences are apparent throughout, from the carefully spaced out rooms and suites to the collection of gourmet eateries, a world-class spa, and the many other lavish facilities that are sure to make any holiday magical.
The Mediterranean Beach Hotel in Limassol is an idyllic home away from home, offering guests a warm, family welcome. Boasting 292 rooms and suites and a host of amenities, this beachside hotel is an ideal base from where to explore the island.
