Tototheo Global is a leading provider of connectivity and technology solutions, enabling maritime, enterprise, and government customers worldwide.
Job Purpose
Ensure the reliable operation of maritime satellite communication, network, and IT systems through continuous monitoring, troubleshooting, configuration, and maintenance. Provides technical support across Satcom services, including Starlink, VSAT, Iridium, and FleetBroadband, as well as Fortinet network infrastructure and Linux-based systems.
Responsible for managing technical incidents through to resolution, supporting vessel crews and customers, coordinating with internal teams and service providers, and maintaining high standards of service within a 24/7/365 support environment.
Main Duties and Responsibilities
Diagnose and troubleshoot hardware, software, network, and maritime Satcom services, including Starlink, VSAT (Ku/Ka-band), Iridium, and FleetBroadband.
Monitor satellite connectivity and service performance to identify and resolve outages, degradation, and connectivity issues.
Configure, maintain, and troubleshoot Fortinet infrastructure, including FortiGate, FortiSwitch, and FortiAP devices.
Configure, maintain, and troubleshoot Linux-based servers, applications, services, and network configurations.
Perform remote diagnostics, configuration changes, software/firmware upgrades, testing, and maintenance.
Assist vessel crews and customers with technical troubleshooting and provide clear guidance until resolution.
Research technical issues using internal documentation, vendor resources, and other relevant sources.
Track, prioritise, and manage technical incidents and service requests within agreed service levels.
Escalate unresolved or critical incidents to the appropriate internal teams, service providers, or vendors.
Coordinate with satellite operators, connectivity providers, vendors, vessel crews, and internal teams to resolve technical issues.
Provide timely and accurate updates to customers throughout the incident resolution process.
Document incidents, troubleshooting activities, configuration changes, and resolutions.
Perform installation, commissioning, configuration, and testing of Satcom, network, and IT equipment.
Identify obsolete or End-of-Life hardware and software and recommend upgrade or replacement.
Apply cybersecurity best practices when supporting vessel networks, servers, communication systems, and remote access.
Maintain strong professional relationships with customers and provide a high standard of technical support.
Maintain technical knowledge of maritime Satcom, networking, Linux systems, Fortinet technologies, and cybersecurity.
Collaborate with colleagues and other departments to ensure effective incident resolution and service continuity.
Provide technical support on a 24/7/365 rotating shift basis.
Perform any other tasks as from time to time agreed between the Parties.
Qualifications
Hold a Bachelor’s degree or diploma in Information Technology, Computer Science, Telecommunications, Networking, Electronics, or a related technical field.
Demonstrate previous experience in technical support, IT support, networking, telecommunications, or Satcom.
Demonstrate a good understanding of TCP/IP networking, routing, switching, LAN/WAN, Wi-Fi, DNS, DHCP, and network troubleshooting.
Demonstrate knowledge of satellite communication systems and maritime connectivity solutions.
Demonstrate familiarity with firewalls, routers, managed switches, wireless access points, and network monitoring tools.
Demonstrate basic knowledge of Linux and Windows operating systems and troubleshooting.
Demonstrate knowledge of cybersecurity principles, network security, VPNs, and firewall policies.
Demonstrate experience with Fortinet products or similar networking and security platforms.
Apply strong analytical, troubleshooting, and problem-solving skills.
Diagnose technical issues methodically and work effectively under pressure.
Communicate clearly and effectively in written and spoken English.
Explain technical information clearly to both technical and non-technical users.
Provide strong customer service and maintain good interpersonal relationships.
Work independently as well as collaboratively within a technical support team.
Prioritise tasks and manage multiple incidents simultaneously.
Work within a 24/7/365 rotating shift schedule.
Develop and continuously improve knowledge of Satcom, maritime IT, networking, and emerging communication technologies.
Benefits:
And here are just some of the benefits you receive when you join Tototheo Global:
Work in an international, dynamic, and fun environment, at a growing company
Attractive remuneration package
Private Medical Health Insurance
Continuing education and training
13th salary (for Cyprus)
Half day leave on your birthday
Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
Δημοσιεύτηκε: 14 Oct 2026Λήγει: 13 Nov 2026Ref. No. 7027411
Σχετικά με την εταιρεία
Tototheo Global
Tototheo Maritime Ltd specializes in innovative, efficient and functional solutions in the fields of satellite and radio communication, automation, navigation systems and Ship repairs. Headquarters are in Cyprus with branch offices in Greece, Germany and Turkey.
We supply, service, integrate and install high-quality sophisticated on-board electronic equipment. Our customers include merchant fleets, the offshore industry, the fishing industry and coastal as well as government. We also cater for the Land communication users with mobile and fixed solutions via satellite and radio. Furthermore, learning from our customers and the market, we have invested in software and online applications development. We provide online tracking solutions and management tools, thus adding value to our services.
Tototheo Maritime also provides consultancy services. A complete range of quality products from well-established manufacturers allows us to offer our customers tailor-made solutions, varying from supply and installation to engineering, project management, shore-based maintenance, traffic accounting and training.
In addition we offer fast and reliable service through a world-wide network of qualified partners and branches along the international shipping routes.
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